What are the responsibilities and job description for the Front Desk Guest Service Agent position at Home 2 Suites Bettendorf?
Home2 Suites by Hilton is currently adding a Front Desk Guest Service Agent to our team!
We are looking for individuals who are able to work a variable schedule that may include two days a week or five based on need.
Who We Are:
Frontier Hospitality Group has been locally owned since 1050. We operate eight hotels across three fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered.
Benefits to Working Here:
- Health and Dental Insurance, 401K, and Voluntary Life Insurance (30 hours or more)
- Travel Discounts to relax and refresh.
- Growth opportunities to keep you challenged in your career.
Essential Duties and Responsibilities:
- Provides high-quality customer service.
- Handles guest reservations.
- Answers and transfers phone calls.
- Handles guest check-ins and outs along with questions, complaints, etc.
- Other duties as required with the department.
Qualifications and Requirements:
- High School Diploma or GED (nice to have but not required).
- Previous hotel or relevant customer service experience.
- Proficient in Microsoft Excel, Word, and Outlook.
- Ability to work a flexible schedule including weekends.
EOE/AA/Disabled Veteran
Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.
Salary : $15 - $16