What are the responsibilities and job description for the Customer Support Team Associate position at Homans Associates?
Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey. We currently have an opening for a Customer Support Team Associate in our Wilmington, MA branch. There is no relocation assistance offered for this position.
Company Website: http://www.homans.com/
As the Customer Support Team Associate you will be responsible for working with the internal branch locations and customer base to expedite orders from our world-class eCommerce platform, and other Homans connection platforms through the logistics chain.
Responsibilities Of The Customer Support Team Associate
Company Website: http://www.homans.com/
As the Customer Support Team Associate you will be responsible for working with the internal branch locations and customer base to expedite orders from our world-class eCommerce platform, and other Homans connection platforms through the logistics chain.
Responsibilities Of The Customer Support Team Associate
- Work with branch locations & customers directly to communicate upcoming and expedite orders.
- Work on sourcing equipment and materials from inside the company
- Report up to management any inventory and logistical needs.
- Communicate with customers on order status and delivery/pick up dates.
- Work with the customer base to resolve issues.
- Communicate internally on potential solutions and changes.
- Support Business Development
- Identify potential growth opportunities with customers.
- Hand off these prospects to Business Development Center.
- Other duties as assigned.