What are the responsibilities and job description for the Counter Sales Associate position at Homans Associates?
At Homans we are committed to delivering amazing products along with a world-class experience that our customers have come to know and trust. We are seeking a Counter Sales Associate for our Auburn, MA facility to join our team. This full-time position operates Monday–Friday at $22.00-$24.00/hour. In this role, you will identify customer needs, present and answer questions about products and services, and recommend tailored solutions. A positive attitude and a proactive approach to resolving customer issues will be key to your success. Relocation assistance is not available for this role.
Company Website: http://www.homans.com/careers
Responsibilities
Company Website: http://www.homans.com/careers
Responsibilities
- Sell heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies.
- Greet customer on sales floor or receive telephone calls and determine make, type, and quality of merchandise desired. Discuss use and features of various parts; demonstrate use of merchandise.
- Display merchandise, suggest selections that meet customer's needs, and emphasize selling points of article such as quality and utility. Maintain a clean and organized showroom.
- Read catalog, or computer for replacement part stock number and price. Advise customers on substitution or modification of part when replacement is not available.
- Use computer databases to research the availability of merchandise. Fill customer orders from stock or prepare transfers from other location. Prepare sales order or quote order.
- Receive payment or obtains credit authorization. Examine defective articles returned by customers to determine if refund or replacement should be made.
- Solicit new and established customers via telephone to promote sales. Resolve or alert management regarding inventory issues or customer concerns.
- Work with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assist in maintaining current and accurate warranty return authorizations and their credit adjustments.
- Follow direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties.
- Other duties as assigned.
Salary : $22 - $24