Office Assistant - Primary Care

Valley Health Systems, Inc., the parent company of Holyoke Medical Center and Holyoke Medical Group, is proud to offer a comprehensive range of healthcare services throughout Western Massachusetts. Our services include adult primary care, family medicine, pediatrics, and walk-in care—all provided by a team of skilled physicians in convenient office locations.

We are currently seeking an experienced Office Assistant for our Primary Care Physician Practice. In this role, you will be responsible for coordinating and managing all administrative functions of the office.

Key Responsibilities:

• Provide administrative support to physicians/providers.
• Greet and assist patients with check-in and check-out procedures.
• Verify and update patient demographic and insurance information.
• Collect co-pays, encounter forms, and any other appropriate fees.
• Schedule follow-up appointments as needed.
• Accurately input outpatient orders into the Medical Center’s Order Entry System.

Requirements:

• High school diploma or equivalent.
• Experience working with third-party payers.
• Working knowledge of ICD-10 and HCPC coding preferred.
• Minimum of two years of experience in a physician’s office or a similar healthcare environment preferred.
• Bilingual in English and Spanish is preferred.

We Offer:

• Low-cost health insurance with no deductibles when using HMC services.
• Dental and vision insurance.
• Free disability and life insurance.
• 403(b) retirement plan.
• Up to $8,000 in degree/tuition reimbursement.
• In-house pharmacy.
• Relaxation Room and Fitness Center.
• Additional voluntary benefits such as LegalShield and Pet Insurance.
• Free onsite parking.

At Valley Health Systems, we are committed to fostering a collaborative, supportive, and growth-oriented work environment. If you're passionate about patient care and looking for an opportunity to grow your career in a dynamic healthcare setting, we encourage you to apply today!