What are the responsibilities and job description for the Campus Store Customer Service Associates (Part-Time) position at Holyoke Community College?
Under the general supervision of the Campus Store Manager, the customer service associate will assist on daily operations of the campus store. This position is highly student-facing and serves as the first point of contact for customers seeking assistance with course materials, textbooks, merchandise, school supplies, and apparel, while providing welcoming, knowledgeable, and responsive services.
This is a part-time position. Schedule requirements may vary based on bookstore operations and the academic calendar. The position may require availability during peak periods, including the beginning and end of academic terms, special events, and other high-volume periods.
NOTE: Only students are required to apply.- Welcome students, faculty, staff, and visitors and provide friendly, professional customer service.
- Assist students with locating textbooks, course materials, school supplies, apparel, technology, and other store merchandise.
- Answer customer questions and provide accurate information regarding products, pricing, availability, returns, exchanges, and store policies.
- Assist students with textbook and course-material questions and direct to appropriate resources when additional assistance is needed.
- Operate the point-of-sale system, process purchases, returns, exchanges, and other transactions accurately.
- Handle cash, credit/debit transactions, in accordance with store procedures.
- Help maintain an organized, clean, and welcoming sales floor.
- Stock, organize, and replenish merchandise as needed.
- Assist with receiving, pricing, labeling, displaying, and merchandising products.
- Support textbook and course-material operations during peak periods, including the beginning and end of academic terms.
- Performs other related duties as assigned.
- High school diploma or equivalent.
- Previous customer service, retail, cashiering, or related experience preferred.
- Strong verbal and interpersonal communication skills.
- Ability to work effectively with students, faculty, staff, and members of the campus community.
- Basic computer and point-of-sale skills, or the ability to learn new systems quickly.
- Strong attention to detail and organizational skills.
- Ability to handle confidential and financial information appropriately.
- Ability to work independently and as part of a team.
EQUIVALENCY STATEMENT: Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.
PREFERRED:
- Experience working in a college or university environment.
- Experience working with students or in a student-facing service role.
- Retail, bookstore, cashier, or inventory experience.
- Familiarity with textbooks, course materials, or campus retail operations.
- Experience using point-of-sale or inventory-management systems.
Salary: $17.00/hour
Hours: Approximately 5-15 hours/week; Seasonal position
- All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
- Pre-Employment Background check, including Criminal History will be conducted for all positions.