What are the responsibilities and job description for the Academic Advisor position at Holyoke Community College?
Reporting to the Director of Advising Services, the Professional Advisor will provide comprehensive advising and support to an assigned group of students including all majors, will utilize the college's student information platforms to support student retention and success initiatives, and will serve as a generalist advisor to all students during peak enrollment periods. The Academic Advisor will promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students, employees, and local community, in which every individual feels respected and valued. The following competencies are required to be effective in this position: critical thinking, relationship building, assessment and problem-solving skills.
- Advise students regarding their academic plan, course selection / sequencing, major selection, and transition issues; provide information regarding degree requirements and transfer requirements; monitor academic progress of students; assist students in registering, adding, or withdrawing from courses in accordance with their academic plan
- Develop, initiate and monitor outreach campaigns for assigned groups of students; follow-up on alerts raised and provide timely support to students.
- Utilize EAB Navigate, Banner, Degree Works, Online Services, and other systems as identified by the Director to identify, track, and report on students’ course and degree progression, and to support them in meeting key enrollment and success milestones.
- Connect students to support services, such as Tutoring, Financial Aid, Veteran’s Services, Child Watch, Adult Learner Success Center, Career Services, TRIO, El Centro, ALANA, SAMP, OSDDS, and Thrive.
- Partner with Academic Program Coordinators, Department Chairs, and faculty to remain current on all academic programs of study, including program outcomes, course sequencing, career opportunities, and athletic eligibility.
- Assist students with goal setting, self-assessment, time management skills, planning and decision making, as related to their educational goals and performance.
- Document and assess the performance of assigned cohort using appointment summaries and reporting tools; maintain confidential record-keeping for the data collection on student outcomes.
- Participate in Accepted Students Days, Registration Express, and other activities / events as directed
- Participate in advising-specific professional organizations and professional development offered and/or supported by the college
- Other duties, as identified.
- Master’s degree in education, counseling, psychology, or a closely related field;
- Three (3) years of experience and/or training in college admissions, academic advising, career development, program/project management; or an equivalent combination of education, training, and experience;
- Knowledge and understanding of the challenges facing community college students;
- Experience presenting information to individuals or small groups;
- Ability to deliver excellent customer service to a diverse body of students, faculty, and staff.
We welcome and encourage applicants who do not meet the qualifications as stated above, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references.
Preferred Qualifications:
- Banner, Degreeworks, and EAB navigate experience;
- Bilingual (Spanish).
Salary: $72,265.00 - $85,916.00/year (Grade 5); Actual salary will be commensurate with education and experience in accordance with MCCC/MTA Collective Bargaining Agreement. Full State benefits.
Funding Source: State.
Hours: 37.5 hrs. /week.Additional Details:
Please Note: A skills assessment or presentation may be required as part of the interview process.
Salary : $72,265 - $85,916