Desktop Analyst

OVERVIEW

Joining Redeemer Health means becoming part of an inclusive, supportive team where your professional growth is valued. Our strength comes from bringing different perspectives and talent to our workforce, spanning PA & NJ. We offer programs that set up new team members for long-term success including education assistance, scholarships, and career training. With medical and dental coverage, access to childcare & fitness facilities on campus, investment in your retirement, and community events, your career at Redeemer is more than a job. You’ll discover a commitment to quality care in a safe environment and a foundation from which you can provide and receive personalized attention. We look forward to being a part of your professional journey. We invite you to apply today.

SUMMARY OF JOB

SUMMARY OF JOB:

The Desktop Support Analyst role is to ensure prompt and appropriate service in response to assigned daily incidents and requests along with project related workload. Work directly with IT Support Center, IT Directors, Project Managers, & requestors to mediate support issues as necessary to ensure requestor’s experience is timely & exceeds expectations. This includes but is not limited to support & deployment of desktop/laptop fleet, printing, client software, Audio/Visual, client connectivity, and assisting telecommunications department with support & deployment of telephones & mobile devices. Maintain accurate records of hardware, software, knowledge base articles. Provide timely completion & closure for all tickets and ensure compliance with security & other regulatory requirements for each incident, request, & deployment. Assist team members as necessary with complex or large scale tasks.

CONNECTING TO MISSION:

All individuals, within the scope of their position, are responsible to perform their job in light of the Mission & Values of the Health System. Regardless of position, every job contributes to the challenge of providing health care. There is an ongoing responsibility for ensuing that the values of Respect, Compassion, Justice, Hospitality, Holistic Approach, Stewardship and Collaboration are present in our interactions with one another in the service we provide.

RECRUITMENT REQUIREMENTS

RECRUITMENT REQUIREMENTS:

• 3-5 years related work experience required.
• Senior level desktop analyst or similar experience in a Windows environment
• Strong experience with desktop management platforms preferred.
• Ability to participate in multidisciplinary teams and interface with organizational leadership and project teams to understand needs and achieve goals
• Ability to work with team members including other IT resources to resolve an issue in a timely manner
• Advanced technical computers skills as required for technical support specific to functional area and related systems
• Active Directory Group Policy experience preferred
• Video Conferencing & collaboration technology experience preferred

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LICENSE AND REGULATORY REQUIREMENTS:

Microsoft or A certifications preferred

EQUAL OPPORTUNITY

Redeemer Health is an equal opportunity employer. We prohibit discrimination in employment due to race, color, gender, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, disability veteran status or any other protected classification required by law.