What are the responsibilities and job description for the Switchboard Operator- Per Diem position at Holy Cross Health?
Employment Type
Full time
Shift
Description:
Job Title: Switchboard Operator
Employment Type: Per Diem as needed
Shift: Days - Rotating Shifts with every other weekend commitment
Department – Telecommunications
Location: Columbia Pike - Silver Spring
Position Purpose
Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Position Highlights
Holy Cross Health is a Catholic, not-for-profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties — Montgomery and Prince George's counties. Holy Cross Health earns numerous national awards, clinical designations and accreditations across a wide range of specialties for providing innovative, high-quality health care services.
Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Full time
Shift
Description:
Job Title: Switchboard Operator
Employment Type: Per Diem as needed
Shift: Days - Rotating Shifts with every other weekend commitment
Department – Telecommunications
Location: Columbia Pike - Silver Spring
Position Purpose
- To provide Telecommunication services for Holy Cross Health
- Facilitate and coordinate voice communications between hospital personnel, the outside community, police, fire and rescue agencies, and the medical community
- Operate and maintain all centralized telecommunications equipment to include: 1) telephone equipment, 2) paging equipment, 3) alarm equipment, 4) TDD equipment
- Act as information liaison for hospital schedules and procedures, events and activities, and patient information
- Respond and triage in-house emergency codes and hospital emergency alarms
- Respond and triage Home Care and Hospice for after-hour patient contacts
- May act as shift supervisor in the absence of the Supervisor, Telecommunications Center
- Support the Mission of Trinity Health and Holy Cross Hospital.
- Experience with Windows 2000 and basic computer knowledge.
- Minimum of 1 years’ experience in a service provider environment preferred.
- Must possess strong customer service skills.
- Must possess excellent interpersonal and strong verbal communications.
- Must be tactful, self-controlled, and poised at all times.
- Must be reliable.
- Requires visual acuity sufficient to read computer screens on a continuous basis.
- Requires manual dexterity sufficient for daily use of a PC and fax, to lock/unlock-controlled areas/panels, and to complete written documentation.
- Must be able to be ambulatory, able to climb stairs and carry and move light office equipment.
- In emergencies, departmental or hospital, must be available 24 hours if required.
- Must be detail oriented.
- Preferred to be able to speak Spanish fluently
- Supports the Mission of Trinity Health and Holy Cross Health.
Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Position Highlights
- Work/Life balance with flexible schedules.
- Free onsite parking.
- Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.
- Referral Rewards Program
Holy Cross Health is a Catholic, not-for-profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties — Montgomery and Prince George's counties. Holy Cross Health earns numerous national awards, clinical designations and accreditations across a wide range of specialties for providing innovative, high-quality health care services.
Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Salary : $18 - $22