What are the responsibilities and job description for the Circulation Services Lead position at Holy Cross College Inc?
Title of Position: Circulation Services Lead - Afternoon/Evening
Department: Library/Staff
Reports to Supervisor: Director of Library Services
FLSA: Hourly/Non-Exempt
Typical Schedule: This position is full time during the academic year, Sunday through Thursday.
Holy Cross College’s Mission: The Mission of Holy Cross College is to educate and form global citizens with the competence to see and the courage to act. Holy Cross is a Catholic college that advances the apostolic mission of the Brothers of Holy Cross. Our practical, experiential, liberal arts curriculum applies timeless truths to contemporary life and leads people to wholeness in the image of Christ.
Our hiring practices reflect this missional commitment to being a Christ-centered institution.
Position Summary
Reporting to the Director of Library Services, the Circulation Services Lead provides front-line support to students and faculty at McKenna Library. The position also coordinates staff coverage and provides functional leadership for circulation operations.
Primary Responsibilities
- Support service-desk operations across multiple interconnected library systems, including inventory and circulation functions in Folio, interlibrary loan in Tipasa, delivery services through InfoExpress, and library discovery through FiNDIt. Coordinate day-to-day follow-up on workflow issues.
- Develop and maintain the service-desk schedule for staff and student coverage.
- Provide cross-training for service-desk functions and maintain related documentation.
- Coordinate continuity across shifts by ensuring relevant service information is communicated.
- Coordinate with other libraries and service partners to resolve circulation, courier, and mail issues.
- Serve as the designated adult staff member responsible for library operations during assigned hours when the Director is not present.
- Maintain a visible, welcoming service-desk presence and help students and faculty navigate the library catalog, collections, and reserve materials.
- Perform other duties related to library operations assigned by the Director.
Qualifications
- Bachelor’s degree required.
- At least one year of experience in library services required; experience in access services, including circulation or related functions, preferred.
- Familiarity with scholarly information sources and commonly used citation styles to support undergraduate students at the service desk, preferred.
- Ability to provide courteous, tactful, and nonjudgmental service with strong communication skills.
- Ability to learn and adapt to library systems, databases, and technology.
- Ability to exercise independent judgment, work independently, and stay organized.