Parts Counter Sales Representative - Holt Truck Centers

Job Summary

Holt Truck Centers in Oklahoma City, OK; is seeking an on-highway truck Parts Counter Sales Representative position available at our, Oklahoma City, Oklahoma location. The hours are Mon-Fri, 7:00 AM - 4:00 PM. This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. Must demonstrate effective use of influencing and collaborative skills.

Essential Functions

• Model, promote, reinforce, and reward the consistent use of HOLT’s Values-Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Sale of CAT parts to customers over the phone, via fax, e-mail, or in person. Serves as a point of contact for parts customers.
• Complete all parts transactions for internal/external customers in an accurate, timely, and supportive manner to ensure customer satisfaction.
• Participate in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
• Ensure that product information systems are kept current and new product information is updated.
• Assist customers by responding to after-hour call-out needs by being available for after-hour calls on a rotating basis.
  
  

Knowledge, Skills, And Abilities

• Demonstrate well-organized skills.
• Demonstrate good phone and people skills.
• Must be proficient with computers. Experience with a computerized parts management system is highly desired.
• Must be capable of working in a fast-paced environment.
• Demonstrate excellent attention to detail.
• Must have excellent attendance and work performance.
• Must be self-motivated with a high commitment to completing tasks promptly.
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties assigned.
  
  

Education And Experience

• Minimum 2 years of customer service experience required. Parts store experience highly desired.
• Must have GED or High School diploma.
• Must have a valid drivers' license.
• Must be able to obtain forklift certification.
  
  

Physical Requirements

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office equipment and files, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• Occasionally moves materials or equipment weighing up to 10 lbs.
  
  

Work Environment

• This job is generally performed in a professional office environment.
• Frequently works at a fast pace with unscheduled interruptions.