Field Service Technician - Compact Construction Equipment

The Field Service Technician - BCP Equipment provides face-to-face customer service located at an off-site location and is responsible for minor to moderate troubleshooting, diagnosing, repairing, and reconditioning of various compact construction equipment. To be considered for the Field Service Technician role, the incumbent must have a valid driver's license, a safe driving history, and the ability to pass a DOT physical.

Essential Functions

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs moderate repairs offsite with minimal supervision
• Performs moderate troubleshooting and diagnosing of equipment malfunctions and failures utilizing CAT supported software
• Removes and installs parts, disassembles and assembles basic components
• Tests and verifies proper operation of all repairs
• Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete the job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and the vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and tasks to meet flat rate time and re-work standards
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower-level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned
  
  

Knowledge, Skills, And Abilities

• Candidates must have at least 3 years of field or shop service tech troubleshooting and repair skills in Compact Construction Equipment; such as Skid Steers and smaller construction equipment (mini excavators.)
• Knowledge of safe work procedures and practices.
• Must have own tools.
• Advanced knowledge of equipment and tools, including their designs and uses, repair, and maintenance.
• Advanced knowledge of hydraulics, transmissions, engines, undercarriage, and electrical.
• Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems.
• Exceptional skills in customer service
• Basic diagnostics and troubleshooting skills
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a crane and forklift, and obtain required certifications/licenses
• Ability to meet deadlines and work under fast-paced, time-constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in the mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
  
  

Education And Experience

• More than one year of compact construction equipment experience is required; three or more years are preferred.
• High school diploma or equivalent preferred
• MSHA certification preferred
• Air conditioning certification preferred
  
  

Travel

• Travel required with the possibility of an overnight stay
  
  

Additional Requirements

• A valid Driver’s license is required.
• Must be able to pass a DOT Physical
• Must have a safe driving record
• Must own required tools to perform repairs.
  
  

Physical Requirements

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 80 lb.
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
• Be able to maneuver safely and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
  
  

Work Environment

• Requires wearing common protective or safety equipment
• Regularly works outdoors around moving mechanical parts and noise level may be loud at times
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
• Required to perform work in cramped spaces and/or high places