What are the responsibilities and job description for the Account Manager position at Holt Cargo Systems LLC?
Holt Logistics Corp. is a family owned, single-source service provider of commercial, accounting, marketing and technology services to marine terminal operators, warehouses and logistics companies.
Job Description:
What We Offer:
We believe that taking care of our team is just as important as the work we do. Here’s what you can expect when you join us:
Job Description:
- You are expected to manage and grow existing accounts by bringing in new services and expanding on existing ones, focusing on increasing efficiency and maximizing profitability.
- Manage conflict with customers and act as their advocate internally, ensuring alignment and prioritization of resources for exceptional delivery service
- Target improvement for customers, collaborating with internal teams to identify strategic solutions
- Manage order activities and ensure accuracy in operating systems, including order communication flow, service failures, track & trace, and follow through with order claims.
- This role may involve communication with clients who primarily speak Spanish. While Spanish fluency is not a requirement for this position, candidates who possess—or are open to developing—basic conversational Spanish skills may find this beneficial in supporting client interactions. We welcome applicants of all language backgrounds and are committed to providing resources for language development where appropriate.
- Collaborate with Operation Managers to develop strategic-level pricing
- Culture of owning my customers' success
- Proficiency in MS Office and GSuite Applications (Gmail, Word/Google Docs, Powerpoint/Google Slides, and Excel/Google Sheets)
- Need to be tenacious, spontaneous and energetic
- Willing to work as a team and driven for results
- You will need to be self-motivated and driven for success
What We Offer:
We believe that taking care of our team is just as important as the work we do. Here’s what you can expect when you join us:
- Comprehensive Health Coverage – Medical, dental, and vision plans for you and your family
- Life Insurance – basic life insurance provided by the company plus voluntary life insurance available for purchase
- Flexible Spending – Healthcare and Dependent Care Flexible Spending available plus Transit and Parking options
- Paid Time Off –PTO, vacation days, holidays and extended sick leave
- Retirement Plans – 401(k) with company match to help you plan for the future
- Professional Development – Access to training, conferences, and learning resources
- Wellness Support – Mental health resources, company wellness events, financial incentives for wellness programs
- Team Culture – Inclusive, collaborative environment with regular team events and recognition programs