Retail Sales & Barista Associate (1424, Kailua-Kona)

**At this time we are considering on-island candidates only.**

Pay: from $19/hour*

Availability: Full-Time (40 hours)

Shifts are based on operation hours of 6am-10pm. Current shift priorities include the following:

• PM Full Closing Shift Preferred: approximately 2:00pm-10:30pm
• Full-Time - Open availability (open–close schedules)
• Weekend availability required

We are currently seeking Retail Sales & Barista Associate to join our team at Holoholo Café & Market inside Outrigger Kona — a retail market and café area serving hotel guests, visitors, and local customers.

Retail Sales & Barista Associate provide exceptional service to our customers across multiple service areas within Holoholo Market, while meeting the standards of excellent World Class customer service under company policy. This role supports daily operations of the retail market and café service area. They will rotate between the market register and café depending on operational needs and business levels, and are expected to perform duties in each service area. They help create a welcoming, fast-paced environment for hotel guests, visitors, and local customers.

Responsibilities include but are not limited to:

Guest Service

• Provide friendly, welcoming, and efficient service to guests and customers

• Greet customers and maintain a positive and professional demeanor

• Answer customer questions regarding menu items, beverages, and retail merchandise

• Assist guests in locating products throughout the market

Market & Retail Operations

• Process purchases using the POS register and handle cash transactions

• Maintain accurate cash drawers and follow cash handling procedures

• Stock merchandise and maintain organized retail displays

• Ensure food, beverage, and retail items are properly presented for sale

Cafe Service

• Prepare coffee and café menu items according to company standards

• Follow all company drink recipes and preparation procedures

Cleanliness & Store Operations

• Maintain cleanliness of market and café areas

• Follow food safety and sanitation procedures

• Assist with restocking and general store upkeep

Additional Duties

• Perform other duties as assigned to support daily operations

Qualifications:

• High school diploma or equivalent combination of education and experience.
• One (1) year of customer service experience, preferred.
• One (1) year of cash handling experience, POS systems a plus.
• Previous retail or hospitality experience, preferred.
• Previous café or barista experience, preferred.
• Ability to perform basic mathematical calculations (addition, subtraction, multiplication, and division) to process payments, provide change, and reconcile cash at the end of a shift.
• Ability to communicate clearly and professionally with customers, coworkers, and management.
• Ability to read and identify merchandise items and operate computerized cash register systems.
• Ability to lift, carry, and maneuver items weighing up to 35 pounds.
• Demonstrates a positive, service-oriented attitude and a commitment to providing a welcoming customer experience.
• Must possess a valid TB clearance as required by local regulations.
• Knowledge of liquor commission rules and regulations.
• Must obtain and maintain a valid Honolulu Liquor Commission Liquor Card.
• Must comply with all company policies, procedures, and workplace requirements.

Benefits: **

• Career advancements
• Flexible Schedules
• Medical, Dental, and Vision Coverage
• Paid Vacation and Sick Time
• 401k Retirement Plan with Company Match
• Voluntary supplemental benefits through Aflac

**Eligibility is dependent on position and status of full-time, part-time, or casual.

• The advertised rate of this posting consists of a starting base pay rate of $16.00, plus a premium of $3.00 that is currently offered for this location. The premium is not included when determining compensation for non-worked hours, including, but not limited to, compensation for PTO (Sick/Vacation), non-worked Holidays, FMLA and Worker's Compensation. Compensation for all non-worked hours is calculated on the base pay rate only, not the advertised rate of this posting.

With a commitment to diversity and inclusion, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, gender identity, sexual orientation, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by federal, state or local laws.

#TA1

Experience

• 1 year(s): Cash Handling (POS Systems a plus)
• 1 year(s): Customer Service

• Bartending, Serving, or Similar
• Retail, Café, Barista, Bartending, or Hospitality

Education

• High School or better

Licenses & Certifications

• Liquor Card

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.