Field Service Engineer - Colorado Springs, CO

At Hologic, a leader in women's health innovation, we empower people to live healthier lives every day.

Our engineering teams are the driving force behind our business, constantly challenging and innovating our processes. From our field service engineers who minimize customer downtime, to our manufacturing engineers who ensure optimal performance of our laboratories and equipment, we strive for excellence.

Our Field Service Engineers are crucial in delivering top-notch customer service, expertly repairing and maintaining our products on-site.

We are growing and have a new role in the Colorado Springs, CO area. Join a team in our Breast & Skeletal Health where you will be responsible for preventative maintenance, repairs and servicing of our innovative medical imaging and interventional products. As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues.

Summary Of Duties And Responsibilities

• Install, maintain, and repair Hologic equipment, including mammography systems, bone densitometers, and mini C‑arms.
• Ensure high customer satisfaction through quality service and support.
• Perform system checks, upgrades, and corrective maintenance following company procedures.
• Support fellow Field Engineers as needed.
• Maintain compliance with regulatory requirements and complete all documentation accurately and on time.
• Train customers on basic product operation.
• Report product issues and suggest service improvements to the District Manager.
• Provide support for trade shows, customer demos, and sales activities.
• Coordinate closely with sales teams to ensure smooth installations and meet customer expectations.
• Manage inventory and return unused or faulty parts promptly.
• Promote service contracts and assist in service agreement sales within your territory.
• Organize and manage your territory effectively, performing preventive maintenance on schedule and minimizing equipment downtime.
• Respond to customer inquiries and escalate unresolved issues appropriately.
   

Qualifications

• Must be a self-starter, able to travel and work independently with minimal supervision.
• Must be capable of multi-tasking, setting priorities and scheduling work activities.
• Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
• Willing to work flexible hours and overtime on short notice.
• Position requires the ability to be “on call” after normal working hours.
• Depending on location, position may require frequent overnight travel.
• Must have reliable transportation, possess a valid driver’s license, and carry adequate auto insurance.
• High degree of mechanical aptitude.
• Excellent communications skills, both written and verbal are required
   

Education

• Associate's Degree or equivalent in electronics, computer science or related technical discipline is required.
   

Experience

• 2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred.
• Experience designing, installing, or maintaining computer networks highly desirable.
   

Specialized Knowledge

• Strong computer literacy.
• Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred.
   

The annualized base salary range for this role is $64,000 to $100,100 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Agency And Third Party Recruiter Notice

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic’s employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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