Customer Success Rep - Patient Services

Here at Hologic it is our purpose to enable healthier lives everywhere, every day. We are driven by our passion to become the global champion for women’s health. We achieve this by fulfilling our promise to bring The Science of Sure to life.

Think this role is for you?

If you love helping others and thrive in a fast-paced, friendly environment, our Patient Services team at Biotheranostics (part of Hologic) is calling your name! As a Customer Success Representative, you’ll be the go-to person for patients and their families, making sure every interaction is positive and every detail is handled with care. Your work will help support vital cancer diagnostics—no superhero cape required, just a passion for making a difference.

Key Outcomes:

• Answer patient phone calls and provide clear, helpful information about our services.
• Accurately complete assigned tasks and keep our operations running smoothly.
• Help manage patient cases and make sure documentation is always up to date.
• Verify insurance benefits and assist with financial assistance applications.
• Work with other teams to make sure everyone’s on the same page.

Do you have what it takes?

Bring your best communication game, a knack for staying organized, and a genuine desire to help others. If you can juggle tasks without dropping the ball, keep cool under pressure, and brighten someone’s day—even on a Monday morning—you’ll fit right in. Bonus points if you can spot a typo from a mile away and love collaborating with others!

Additional qualifications and information:

• High school diploma required; Bachelor’s degree preferred.
• At least 2 years of experience in healthcare, patient services, or biotech.
• Basic skills in Microsoft Office and data entry.
• Attention to detail and ability to multitask.
• Potential shift: 7:30am - 4pm or 8am - 4:30pm

Our Culture at Hologic:

At Hologic, we’re driven by our mission to enable healthier lives everywhere, every day. We’re passionate about being the global champion for women’s health and bringing The Science of Sure to life. You’ll join a team that values collaboration, innovation, and a genuine commitment to making a positive impact—inside and outside the lab.

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The annualized base salary range for this role is $40,000 – $60,600 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Agency And Third Party Recruiter Notice

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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