Rental Supervisor

The Rental Manager is responsible for the daily operations, performance, and customer service of the rental department at their assigned location. This role oversees rental staff, manages rental transactions, coordinates equipment availability and readiness, and ensures company policies and procedures are consistently followed. The Rental Manager works closely with the Rental Division Manager, Rental Coordinator, and service department to maximize fleet utilization, profitability, and customer satisfaction.

Rental Operations

• Oversee day-to-day rental operations, including reservations, check-outs, returns, billing, and damage assessments.

• Ensure rental contracts, documentation, and payment procedures are completed accurately and timely.

• Monitor equipment availability and coordinate with other locations to fulfill customer needs.

• Address customer questions, concerns, and escalated rental issues in a professional manner.

• Ensure consistent application of rental policies, pricing, and procedures.

Fleet Coordination

• Coordinate with service and yard teams to ensure rental equipment is clean, safe, and rent-ready.

• Monitor equipment condition and report maintenance needs, damage, or safety concerns.

• Track rental utilization and notify management of underutilized or aging equipment.

• Assist with rotation and transfer of rental equipment.

Team Leadership & Scheduling

• Supervise rental coordinator and other related rental staff.

• Create and manage staff schedules to ensure adequate coverage.

• Train, coach, and support rental employees on systems, procedures, and customer service standards.

• Provide performance feedback and recommend corrective action or recognition as appropriate.

Financial & Administrative Responsibilities

• Review daily rental activity and cash/credit transactions for accuracy.

• Monitor discounts and approvals to ensure compliance with company guidelines.

• Support inventory tracking and reporting related to rental equipment.

Communication & Collaboration

• Communicate rental availability, shortages, and operational needs to the Rental Division Manager.

• Participate in frequent meetings and provide operational updates as required.

Safety & Compliance

• Enforce safety standards and ensure proper use and handling of rental equipment.

• Ensure compliance with company policies, manufacturer guidelines, and applicable regulations.

• Support safety training and incident reporting.

Qualifications

• Prior experience in equipment rental, operations management, or a related supervisory role preferred.

• Strong customer service, organizational, and leadership skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Working knowledge of rental software, POR system, and Microsoft Office or similar tools.

• Effective communication and problem-solving abilities.

Physical & Work Requirements

• Ability to work in an office, yard, and shop environment.

• Ability to stand, walk, and move throughout the facility for extended periods.

• Occasional lifting and outdoor work as required.