Call Center Service Technician

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

What will you do?

• Assist drivers with emergency roadside assistance.

• Assists drivers in locating suitable repair locations.

• Provides accurate documentation on all maintenance and repair events.

• Verifies that all repair and maintenance work is necessary and done at a fair price.

• Reviews and authorizes all repairs for fleet vehicles as necessary.

• Documents all instances where a cost savings is realized.

• Ensures appropriate preventative maintenance schedule is followed.

• Maintains all monthly metrics at or above the established goal.

• Offers assistance willingly and makes a positive contribution to morale.

• Shows sensitivity to and consideration for other’s feelings.

• Punctual, regular and consistent attendance.

• Responds positively to change, offers suggestions for improvements, remains calm and professional under pressure and accepts constructive criticism positively.

• Can be counted on to carry out assignments carefully and with appropriate follow-up. Overcomes obstacles to meet goals. Accepts personal accountability for his/her actions.

• Keeps manager and/or coworkers informed of work progress and other necessary information.

• Maintains a positive relationship with management and other workers, listens effectively.

• Must be able to complete transactions with accuracy while providing a high level of quality service

• Perform all other duties and special projects as assigned.

Education and/or Training:

• High School Diploma or Equivalent

• Vocational or Technical education recommended

• Basic Knowledge of Microsoft Office

• Typing – 20-25 WPM

Relevant Work Experience:

• 15 years of experience in automotive or truck repair

• ASE Certified in 8 car or 6 truck repair categories

The compensation for this position is between $25-30/hour, depending on experience.

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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

Artificial Intelligence Statement

To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.