Dispatcher

Job Details

Description

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the

Essential Functions.

Essential Functions Statement(s)

• Oversees and schedules day-to-day activities of transportation employees.
• Frequently communicates with Management team regarding status and logistics of
  
  

deliveries/pick-ups to ensure quality service is provided to customers.

• Ensures all deliveries/pick-ups are carried out safely and efficiently.
• Communicates specific customer requests and/or concerns to all transportation
  
  

employees.

• Supports Load planner in their duties of planning loads to meet customer requirements
• Documents and communicates routing delays.
• Communicates with drivers to ensure deliveries are made on time.
• Provides updates to Transportation team on delivery inquiries and changes.
• Acts as a liaison between driver associates and Transportation management team.
• Monitors commercial drivers’ (CDL Drivers) Hours of Service and maintains DOT
  
  

compliance.

• Monitors appointments for pickup and delivery.
• Forwards PODs (Proof of Delivery) on appropriate web-billed accounts.
• Monitors and responds to daily emails.
• Advises Supervisor and Transportation Manager of all fleet related issues.
• Attends and participates in Safety meetings.
• Ensures adherence to all security and operational procedures.
• Interprets, trains, and consistently enforces Company policies and procedures.
• Interprets and enforces DOT and regulatory compliance.
• Reliable attendance at scheduled shifts.
• Performs all duties in conformance to appropriate safety and security standards.
• Performs all other duties as assigned or needed.
  
  

Position Qualifications

Competency Statement(s)

• Attendance - Ability to work required schedule and arrive at work on time and work
  
  

alternative schedules to accommodate the needs of the business. Ability to flex schedule

to interact with all shifts or coverage as needed.

• Communication - Ability to effectively communicate in writing and verbally in a
  
  

courteous and professional manner with others. Ability to understand and follow verbal

and written instruction. Ability to select and use appropriate communication methods.

• Mathematics- – Ability to apply advanced mathematical concepts such as exponents,
  
  

logarithms, quadratic equations, and permutations.

• Language – Ability to read and interpret documents such as safety rules, operating and
  
  

maintenance instructions and procedure manuals, Ability to respond to common

inquiries or complaints from customers, regulatory agencies or Team Members Ability to

effectively present information to management, customers, and Team Members. Ability

to write routine reports and correspondence.

• Diversity Oriented - Ability to work effectively with people regardless of their age,
  
  

gender, race, ethnicity, religion, or job type.

• Relationship Building - Ability to establish and maintain effective working relationships
  
  

with customers, co-workers and management.

• Productivity - Ability to maintain a level of production that meets or exceeds the
  
  

established guidelines. Ability to work independently without interruptions.

• Accuracy - Ability to perform work accurately and thoroughly.
• Detail Oriented - Ability to pay attention to the minute details of a project or task and
  
  

prioritize tasks. Ability to handle multiple tasks/projects simultaneously.

• Analytical Skills – Ability to define problems, collect data, establish facts and draw valid
  
  

conclusions.

• Accountability - Ability to accept responsibility and account for his/her actions.
• Reliability – Ability to be dependable and trustworthy.
• Responsibility – Ability to be held accountable or answerable for one’s conduct.
• Business Acumen – Ability to grasp and understand business concepts and issues.
• Decision Making – Ability to make critical decisions while following company
  
  

procedures.

• Self-Motivated – Ability to be internally inspired to perform a task to the best of one’s
  
  

ability using his or her own drive or initiative.

• Safety Awareness - Ability to identify and correct conditions that affect Team Member
  
  

safety.