Quality Manager

ESSENTIAL FUNCTIONS
To successfully execute this role, an individual must be capable of satisfactorily fulfilling each essential duty. Reasonable accommodations may be provided to assist qualified individuals with disabilities in performing the essential functions.

Essential Functions Statement(s)
• Ensures the integrity of quality through timely and precise audits.
• Implements customer quality requirements and identifies internal issues for resolution prior to
shipping.
• Visits and documents customers to facilitate quality enhancements.
• Organizes and leads initiatives aimed at elevating quality levels by refining processes and
emphasizing Team Member work efficiencies.
• Provides development for Team Member quality performance as necessary. Ensures adherence to
quality routines specified in the site process matrix and Standard Operating Procedures (SOPs).
• Collaborates with other regional sites to exchange quality and Best Practice initiatives.
• Enhances quality and productivity by comprehending job standards for each function and assessing
performance variances to determine root causes and corrective measures.
• Engages in the collection of performance metrics in alignment with customer expectations.
• Contributes to the completion of Workshop Action Plans, projects, and the sharing/implementation
of best practices.
• Carries out additional responsibilities as required by customers and management.
• Maintains reliable attendance during scheduled shifts.
• Executes all tasks in accordance with relevant safety and security standards.
• Performs any other duties as assigned or necessary.

POSITION QUALIFICATIONS
• Attendance - Capability to adhere to the required schedule and arrive punctually at work.
Willingness and ability to engage in voluntary or mandatory overtime during peak seasons.
Flexibility to work all shifts, including days, nights, weekends, and holidays.
• Communication - Proficiency in effectively conveying information both in writing and verbally in
a polite and professional manner. Ability to comprehend and execute verbal and written
instructions. Skill in selecting and utilizing suitable communication methods.
• Mathematics - Competence in performing basic mathematical operations (addition, subtraction,
multiplication, and division) across all units of measure, including whole numbers, fractions, and
decimals. Ability to calculate rates, ratios, and percentages, as well as to create and interpret
graphs.
• Language - Proficiency in reading and interpreting documents such as safety regulations,
operating and maintenance instructions, and procedural manuals. Capability to compose routine
reports and correspondence. Ability to communicate effectively in front of groups comprising
customers, team members, and management.
• Diversity Oriented - Skill in working effectively with individuals of varying ages, genders,
races, ethnicities, religions, or job types.
• Relationship Building - Ability to cultivate and sustain effective working relationships with
customers, colleagues, and management.
• Productivity - Capability to uphold a level of output that meets or surpasses established
standards. Ability to work autonomously without distractions.
• Paperwork Completion - Proficiency in completing necessary documentation accurately and neatly,
adhering to established guidelines.
• Paperwork Verification - Ability to verify documentation to ensure that customers receive the
correct products. Skill in inspecting the condition of incoming and outgoing products to guarantee
quality.
• Organized - Capability to follow a systematic approach in executing tasks.
• Planning/Organizing - Demonstrates the capability to prioritize and plan work activities
effectively; utilizes time efficiently; prepares for additional resources; establishes goals and
objectives; organizes or schedules the tasks of others; formulates realistic action plans.
• Customer Service - Handles challenging or emotional customer situations; addresses customer needs
promptly; seeks customer feedback to enhance service; responds to requests for assistance; fulfills
commitments.
• Accountability - Possesses the ability to accept responsibility and be accountable for his/her
actions.
• Accuracy - Capable of executing work with precision and thoroughness. Actively seeks
opportunities to enhance and promote quality.
• Adaptability - Exhibits the ability to adjust to changes in the workplace; manages competing
demands; modifies approach or method to best suit the situation; capable of handling frequent
changes, delays, or unforeseen events.
• Autonomy - Demonstrates the ability to work independently with minimal oversight.
• Personal Appearance - Maintains appropriate attire for the position; ensures personal grooming is
up to standard. Complies with facility dress code and hygiene standards.
• Safety Awareness - Possesses the ability to recognize and rectify conditions that impact Team
Member safety.

SKILLS & ABILITIES
• Education: High School Graduate or General Education Degree (GED) preferred.
• Experience: Three (3) years related experience in warehouse or manufacturing environment.
• Computer Skills: Intermediate computer or tablet skills.
• Certificates & Licenses: