General Manager

JOB RESPONSIBILITIES

Job responsibilities include but are not limited to:

Safety & Compliance

• Champions a safe, accident-free, and healthy work environment across the facility.
• Ensures all business and personnel practices comply with the law and with company policies and procedures.
• Performs all duties in conformance with applicable safety and security standards.

Customer Partnership & Service

• Directs and coordinates daily 3PL warehouse activities so that the quality and accuracy of shipping and receiving meet and exceed customer expectations.
• Responds quickly and positively to customer concerns, resolving potential problems before they affect the customer.
• Communicates daily with the customer to understand service needs and implements the processes and procedures required to meet them.

Financial & Strategic Leadership

• Develops and executes business plans, budgets, and goals with corporate and customer representatives.
• Reviews progress against the business plan, budget, and goals with corporate, customers, and staff on a regular basis.
• Interprets financial and operational data to inform decisions and identify opportunities to grow revenue and reduce cost.
• Monitors costs and quality controls to maintain and enhance profitability.
• Recommends capital expenditures for equipment that increase the efficiency and service level of the facility.
• Partners with company and customer officials on the development and implementation of policies, procedures, goals, and objectives.

Operational Excellence

• Manages the day-to-day activities of the facility, ensuring work is accomplished by managers and supervisors in line with corporate policies and objectives.
• Establishes ongoing continuous-improvement programs, applying Lean and Six Sigma principles where applicable.
• Develops and implements processes and procedures with the Operations team and monitors their effectiveness.
• Develops and monitors productivity standards.
• Oversees inventory control, quality control, and damage reduction.
• Ensures appropriate policies, procedures, and SOPs are adhered to by all Team Members and managers.
• Maintains a clean, orderly, and productive operation and conducts regular staff meetings.

People Leadership & Development

• Provides leadership through coaching, mentoring, training, personnel selection, and professional development, equipping managers and staff to achieve customer goals and objectives.
• Ensures development and implementation of professional development plans for Team Members, supervisors, and managers.
• Manages, mentors, and motivates supervisory personnel in addressing Team Member concerns, complaints, and developmental needs.
• Conducts performance evaluations and administers corrective and progressive discipline as required.
• Negotiates resolutions to workplace conflicts and fosters an inclusive environment where people of all backgrounds can succeed.
• Champions Holman’s core business values.
• Performs all other duties as assigned or needed by Holman.

SKILLS & ABILITIES

Education: Bachelor’s Degree; Knowledge of Six Sigma, Lean Manufacturing, Green Belt a plus

Experience: Five (5) years previous work experience in high-paced warehouse environment.

Computer Skills: Advanced computer skills. Strong working knowledge of MS Office to include Outlook, Excel, Access and Word. Ability to master internal computer systems.

Certificates & Licenses: Forklift Certification preferred.

POSITION QUALIFICATIONS

Success in this role is defined by the following leadership competencies:

• Strategic & Financial Acumen – Translates business objectives into actionable plans and interprets financial and operational data (P&L, budgets, productivity metrics) to drive profitability and growth.
• Operational Excellence – Applies continuous-improvement and Lean/Six Sigma principles to raise quality, accuracy, and productivity.
• Customer Partnership – Builds trusted, long-term customer relationships; anticipates needs and resolves issues before they escalate.
• People Leadership & Development – Attracts, coaches, and develops high-performing, inclusive teams and builds bench strength through succession planning.
• Communication & Influence – Communicates clearly and persuasively, verbally and in writing, with executives, customers, and frontline teams.
• Decision-Making & Problem Solving – Applies sound judgment and analytical reasoning to resolve complex, ambiguous operational challenges.
• Accountability & Results Orientation – Takes ownership of outcomes and holds the team to high standards of performance and quality.
• Adaptability & Resilience – Leads effectively through change and shifting priorities in a fast-paced environment.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Work is performed in both office and warehouse environments, with exposure to varying temperatures, noise, and material-handling equipment.
• Must be able to walk warehouse floors for extended periods and occasionally lift up to 25 pounds.
• Travel up to 40% to facilities and client locations as required.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all responsibilities, duties, and skills required. Holman Logistics reserves the right to modify duties as business needs require.