Admitting Team Lead Exempt

JOB SUMMARY

CHA Hollywood Presbyterian Medical Center

CHA Hollywood Presbyterian Medical Center (HPMC) is an acute care facility that has been caring for the Hollywood community and surrounding areas since 1924. The hospital is committed to serving local multicultural communities with quality medical and nursing care. With more than 500 physicians representing virtually every specialty, HPMC strives to distinguish itself as a leading healthcare provider, recognized for providing quality, innovative care in a compassionate manner.

HPMC is part of a global healthcare enterprise which owns and operates general hospitals throughout Korea, numerous research centers in the U.S. and Korea including a medical university, and CHAUM (a premier anti-aging life center).

MAJOR RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Position Summary:

The Admitting Team Lead is the frontline leadership role that involves overseeing daily patient registrations, operations, supervising staff, assisting with scheduling and staffing, and ensuring quality and customer service standards are met. The role involves direct patient interaction, handling patient concerns, training staff on new process and procedures.

The Admitting Team Lead coordinates with the team overseeing their daily activities and assist in account resolution.

Duties:

• Oversee the patient admission, registration, and discharge processes to ensure compliance with facility policies, regulatory requirements, and insurance protocols.
• Ensure all patient information is verified and accurately entered into the system (e.g., demographics, insurance, guarantor, physician, etc.).
• Audit admission documentation and registration entries for completeness and accuracy.
• Assist with policy updates, staff training on compliance standards, and internal audits.
• Collaborates with appropriate departments and staff for all requests for patients to be admitted/ transferred to HPMC.
• Collaborate with departments such as billing, nursing, and medical records to ensure smooth patient flow and documentation.
• Ability to effectively communicate with Physicians, admissions team, case management, leadership and other internal & external customers.
• Serve as a subject matter expert for the electronic health record (EHR) and admission/registration systems, not limited to eligibility systems and online tools.
• Ability to perform day-to-day admitting tasks, not limited to phone calls to verify patient insurance coverage, benefits, and pre-certification requirements.
• Monitors daily activity of the team to ensure that the team is performing their duties and are meeting their KPIs.
• Responsible for cost containment, conservation of supplies, equipment, and other organizational resources.
• Ability to use Acknowledge, Introduce, Duration, Explanation, and Thank you (AIDET) in all settings.
• Completes departmental and hospital-wide in-services, competencies and Health Stream assignments.
• Create Shell accounts in Paragon and collaborates with IT improvements for accurate statistical tracking. Collaborate with admitting/case management teams on process improvement, automation, data entry and enhancement of the department as directed by Leadership, Hospital Goals and Vision.
• Handle complex or escalated patient inquiries, complaints, or special cases with professionalism and empathy.
• Consistently supports compliance and the Code of Conduct (Hollywood Presbyterian Medical Center's code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and license requirements (if applicable), and Hollywood Presbyterian Medical Center's Policies and Procedures.
• Demonstrates a complete understanding of roles during emergency/disaster situations.
• Participate in hiring, onboarding, and performance evaluations of admitting staff.
• Rotates on-call and steps in to cover shift’s; as needed.
• Assumes other duties as required

JOB QUALIFICATIONS

Minimum Education (Indicate minimum education or degree required.)

• High School Diploma or equivalent required

Preferred Education (Indicate preferred education or degree required.)

• Associates Degree

Minimum Work Experience and Qualifications (Indicate minimum years of job experience, skills or abilities required for the job.)

• Thorough understanding of the healthcare industry, particularly related to areas of case management and admission / transfer criteria.
• Knowledge and principals and practice for different payers; Managed Care, Medicare, Medi-Cal, others
• Must possess exceptional customer service skills and excellent telephone skills.
• Consistently demonstrates problem solving skills.
• Must be able to work in a union environment.
• Excellent communication, customer service, and organizational skills.
• Ability to work in a fast-paced environment and multi-task
• Ability to anticipate and respond to issues as they arise.
• Strong analytical skills.
• Effective leadership skills

Preferred Work Experience and Qualifications (Indicate preferred years of job experience, skills or abilities required for the job.)

• 1 Year of leadership experience preferred

Required Licensure, Certification, Registration or Designation (List any licensure or certification required and specify name of agency.)

• Los Angeles County Fire Card (required within 30 days of employment)
• Assault Response Competency (ARC) (required within 30 days of hire)