Security Officer - Full Time

Introduction

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Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for fostering a fun environment.
• Responsible for being a gracious host to all guests and co-workers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events.
• Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.
• Complies with state, company, and department policies and regulations.
• Provide security on assigned gaming or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance in medical situations.
• Patrol of parking lots.
• Provide security escorts for all monetary transfers, fills, and credit.
• Provide crowd control, direct traffic, check I.D., check for cameras, bottles and other items not allowed on Gaming floor.
• Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.
• Provide special assistance to disabled patrons as necessary.
• Observe count crew doing the VLT drop and transports funds to the count room.
• Serve as dispatcher.
• Dispatch other officers to various assignments and maintains activity log sheets
• Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
• Testify in court as needed.
• Occasionally, strenuous physical activity is required.
• Meet department uniform, appearance and grooming requirements.
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Any reasonable request made by your supervisor or any management personnel.

Requirements

• Must be 21 or older
• Must have outgoing, energetic and enthusiastic attitude.
• Must enjoy hosting others.
• Must be comfortable initiating conversations and creating a fun environment with our guests.
• Able to promptly and accurately follow instructions given by Supervisor or Manager.
• Must qualify for licensing by Ohio Lottery Commission and Ohio Casino Control Commission.
• Must be able to pass background check.
• Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality.
• Must have open availability including all three shifts, weekends, and holidays.
• Must possess a valid driver’s license to operate the company Security Vehicle.