Floor Manager

Overview

We are seeking an experienced and dynamic Floor Manager to oversee daily operations within a fast-paced food service environment. The ideal candidate will possess strong leadership skills, extensive knowledge of food industry standards, and a passion for delivering exceptional customer service. This role requires a professional with management experience in casual dining, quick service, or fine dining settings, capable of supervising staff, managing inventory, and ensuring compliance with food safety regulations. The Floor Manager will play a pivotal role in maintaining operational excellence and fostering a positive team environment.

Duties

• Supervise and coordinate daily restaurant operations, including food preparation, service, and cleanliness.
• Oversee staff training, development, and performance evaluations to ensure high standards of customer service and food quality.
• Manage shift schedules, assign duties, and ensure proper staffing levels for efficient service delivery.
• Handle cash transactions accurately using POS systems such as Aloha POS or Micros POS; oversee cash handling procedures.
• Ensure compliance with food safety standards and health regulations through regular inspections and staff training.
• Lead customer service efforts to enhance guest satisfaction and address any issues promptly.
• Coordinate with kitchen management on food production, quality control, and special event catering such as banquets or bar services.
• Assist in interviewing potential new hires and participate in the hiring process to build a competent team.
• Maintain a clean, organized work environment aligned with hospitality management best practices.

Qualifications

• Proven management experience within the food industry, particularly in casual or fine dining
• Experience with POS systems such as Aloha POS or Micros POS; cash handling expertise required.
• Demonstrated leadership skills with previous supervising or team management roles.
• Knowledge of inventory control, budgeting, and food cost management.
• Excellent customer service skills with the ability to handle guest concerns professionally.
• Ability to train staff effectively and foster a collaborative team environment.
• Prior experience in restaurant management or hospitality management preferred; fine dining or catering experience is a plus.
• Strong organizational skills with the ability to manage multiple priorities efficiently.

Pay: $48, $58,006.98 per year

Work Location: In person

Salary : $58,007