Casino Operations Shift Manager

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

We will be opening up a brand new casino in 2025 - get in on the ground floor of an amazing opportunity!  

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Coaches, motivates, measures, and follows up on subordinates to deliver superior customer service and excellent guest interaction while ensuring compliance to departmental policies and procedures.
• Projects a positive image of the company and the management team at all times.
• Communicates effectively to all team members.  Keeps direct reports well-informed about issues and subjects pertinent to their jobs and/or operations of the property.
• Projects a positive attitude at all times, demonstrating professionalism and leadership, while maintaining excellent customer and team member relations.
• Effectively responds to supervisor’s requests in all areas of customer interaction and customer concerns.
• Promotes a positive environment for all customers and team members to encourage a return visit of customers and achieve job satisfaction for all team members.
• Complies with company policies, all state and federal regulations, and internal controls as relates to this position.
• Ensures compliance with company policies, all state and federal regulations, and internal controls.
• Provides direct supervision of all Table Games and Slot operations during an assigned shift.
• Compiles the work schedules for personnel for all Slot areas and Table Games on assigned shift.
• Recommends and approves changes in the department including hiring, promotion, demotion, and termination.  Approves regular vacations and leaves of absences.
• Supervises the preparation and delivery of periodical reviews and appraisals in an accurate and timely manner.
• Other duties as assigned.

BRING US YOUR BEST.

• Must be at least 21 years of age.
• Bachelor’s degree (B.A./B.S.) from four-year college or university; or three or more years of related experience with an understanding of Casino Operations from at least one discipline (Slots or Tables); or equivalent combination of education and experience.
• Must have worked a minimum of five years at a Casino Operations supervisory/managerial level.
• Must understand and speak the English language.  
• Ability to work a variety of shifts depending on business needs including evenings, weekends and holidays.  

PHYSICAL DEMANDS

While performing the duties of this job, the team member is regularly required to talk and hear.  The team member frequently is required to stand and walk.  The team member is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch.  The team member must occasionally lift and/or move up to 50 pounds.  The team member requires manual dexterity to operate all necessary equipment.  Specific vision abilities required by this job include close vision and distance, color vision, peripheral vision, depth perception, and ability to adjust focus, with the most common visual functions being those of near vision and depth perception.  The team member may be required to travel up and down stairs.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer