The Hill Host/Hostess - FT

Introduction

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Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Greets guests warmly upon arrival and provides fast, friendly, and professional service throughout the dining experience. 

• Manages guest seating according to established rotation and reservation guidelines to ensure balanced service and optimal table flow. 

• Maintains accurate seating, wait list, and reservation documentation and monitors table availability in real time. 

• Keeps the host stand, cashiering area, and surrounding dining spaces clean, organized, and guest-ready in accordance with health and safety standards. 

• Assists wait staff and bus persons as needed by refilling beverages, pre-bussing and bussing tables, and responding to guest needs. 

• Communicates clearly with service staff regarding seating status, guest needs, and operational priorities. 

• Promotes current casino or property events and provides guests with directions or information as needed. 

• Completes assigned opening and closing duties to ensure readiness for the next shift. 

• Thanks guests, invites them to return, and creates a positive, welcoming departure experience. 

• Performs additional job-related duties as assigned. 

Requirements

• Must be at least 18 years of age. 

• High school diploma or equivalent required. 

• Ability to read, write, speak, and understand English clearly. 

• Excellent guest service, communication, and interpersonal skills. 

• Flexibility to work nights, weekends, holidays, and overtime as business needs require. 

• Ability to work effectively in a fast-paced, crowded, and noisy environment with exposure to bright lights. 

• Ability to respond to visual and verbal cues and work in confined spaces as required. 

• Physical ability to perform job duties with or without reasonable accommodation, including lifting, pushing, pulling, and carrying up to approximately 100 pounds. 

• Must meet professional appearance, grooming, and conduct standards.