Server Sportsbook - FT

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests.
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff.
• Engages in friendly conversations with guests whenever possible.
• Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant.
• Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.
• Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service.
• Knows and promotes current property events and promotions.
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Thanks customers, invites them back, wishes them luck.
• Performs all other related & compatible duties as assigned.

Requirements

• Must be 21 years of age or older.
• High school diploma or equivalent required.
• One to three months' related experience and/or training.
• Prior serving in high-volume environment preferred.
• Read, write legibly, understand and speak English.
• Excellent customer service/communication skills.
• Ability to count money and change correctly.
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
• Must meet professional appearance standards as prescribed by company policy.
• Must be able to respond to visual and oral cues.
• Able to work in constricting areas.
• Able to tolerate noise and bright lights.
• Able to work at a fast pace in an often crowded/noisy environment.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 35 lbs.