What are the responsibilities and job description for the SECURITY AGENT Full-time position at Hollywood Casino Aurora?
Introduction
...Overview
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
Responsibilities
The Security Agent is responsible for protecting casino assets, guests, and team members while maintaining a safe, secure, and compliant environment. This role supports gaming operations, responds to emergencies, and delivers professional guest service in alignment with company policies and regulatory requirements.
- Safeguard assets, guests, and team members throughout the property
- Escort gaming chips, tokens, cash, and other valuables to authorized personnel
- Monitor end-of-day gaming drops and token counts
- Prepare accurate and timely security and incident reports
- Operate and monitor security control systems, including access logs, cameras, fire alarm panels, and security vehicles
- Follow and demonstrate emergency and evacuation procedures
- Assist Maintenance during emergency situations
- Properly use security equipment such as radios, cameras and ID scanners
- Enforce alcohol awareness policies and ensure guests are at least 21 years of age
- Address individuals without Illinois Gaming Board identification in restricted areas
- Escort individuals with admitted gaming issues to the appropriate Illinois Gaming Board representative
- Identify and report suspicious or illegal activity
- Maintain First Aid/AED certification and respond to medical emergencies
- Complete Illness and Injury reports as required
Requirements
- Must be at least 21 years of age
- High school diploma or equivalent required
- Ability to read, write, speak, and comprehend English
- Ability to perform basic mathematical calculations and apply them to practical situations
- Ability to stand for extended periods of time
- Physical mobility with reasonable accommodations, including the ability to push, pull, carry, and lift up to 50 lbs
Must possess a valid driver’s license