What are the responsibilities and job description for the BARTENDER - Casino Floor Service position at Hollywood Casino Aurora?
Introduction
...Overview
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
Responsibilities
The Bartender is responsible for delivering exceptional beverage service to casino guests by taking drink and food orders, expertly mixing and serving alcoholic beverages, maintaining a clean and organized bar area, and accurately processing payments. The ideal candidate has experience in high-volume bartending environments, strong mixology knowledge, and excellent communication and guest service skills.
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Provide fast, friendly, and professional beverage service to casino guests and beverage servers in accordance with company standards
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Prepare and pour drink orders using proper portions, ingredients, and presentation according to established recipes
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Take food and beverage orders accurately and deliver drinks promptly to guests or servers
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Promote casino events, programs, and featured offerings to guests
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Resolve guest service issues in a courteous and professional manner following established procedures
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Operate the cash register/POS system accurately, including entering correct amounts, issuing proper change, and reconciling transactions
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Account for all cash, charge, and complimentary sales while maintaining the integrity of all financial controls
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Maintain a clean, stocked, and organized workstation in compliance with health, safety, and sanitation guidelines
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Monitor guest alcohol consumption and alert management of guests who appear intoxicated, unruly, or disruptive
Requirements
- Must be 21 years of age
- High school diploma or equivalent required
- At least 2 to 3 years of high-volume experience required
- Food Handlers & Bassett Certification required
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Prior bartending experience required; casino or high-volume cocktail bar experience preferred
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Strong knowledge of classic cocktails and martini service
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Excellent communication and guest engagement skills
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Ability to thrive in a fast-paced, high-energy environment
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Must be able to stand for extended periods and lift up to 25 lbs