What are the responsibilities and job description for the Security Officer position at Hollywood Casino at Toledo?
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.
- This position is responsible for providing superior service to our guests
- Must seek out opportunities to be of service
- Maintaining highly visible patrols to insure a safe gaming experience
- Assuring quality support to other departments so that they may serve guests more effectively
- Promoting the property promotions and events
- Maintaining public order and enforcing safety rules
- Protecting property and assets - investigating disturbances in the casino area
- Creating fun and excitement with the customer
BRING US YOUR BEST.
- High school diploma or equivalent
- Effective communication (written and verbal)
- Previous customer service experience
- Able to handle stressful situations dealing with the general public
- Ability to work in an environment, which may be noisy
- Need tact when dealing with difficult customers
- Run on level surfaces, as well as, up and down stairs
- Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
- Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
- Ability to multi task as required (Security Officers cover a wide variety of different posts and work with all departments)
- Required to initiate positive interactions with guests and employees
- Actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships
- The ability to operate company motor vehicles
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
