MUTUEL SUPERVISOR

Introduction

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Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Directs employees in each department with department specific goals/ promotions
• Focuses on player loyalty and increasing handle revenue
• Supports business strategies as directed by the General Manager
• Creates and establishes a safe and positive working environment
• Understands all aspects of racing and wagering
• Controls department specific costs and expenses
• Ability to understand and abide by union contract
• Able to operate Money Room and its functions
• Understand and utilize software applications for the Player Reward Program and Xpressbet
• Any other assigned duties and responsibilities

Requirements

• Associates Degree or equivalent experience
• 1 year supervisory or management experience preferably horse racing industry
• TIPS certification
• Able to follow verbal and written instructions
• Able to communicate clearly and effectively
• Able to coach, discipline and motivate staff
• Knowledge of Micros POS, Microsoft Office and ability to type
• Basic math and cash handling procedures
• Able to take direction and achieve results
• Able to deal with stressful and confrontations situations
• Able to make decisions in stressful and confrontational situations
• Demonstrated ability to work independently