What are the responsibilities and job description for the Slot Club Representative (PT) position at Hollywood Casino at Greektown?
Introduction
...Overview
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
Responsibilities
- Meets and greets slot players to establish direct customer relationships and educate the guests on the benefits of the GT Rewards Program.
- Enroll new members and educate them regarding the benefits of the GT Rewards
- Acquire new members and assure repeat business
- Answer phones and respond to inquiries
- Takes reservations
- Promote and work events as needed
- Contact Hosts when needed
- Work casino floor on a rotating basis to introduce guests to the slot club
- Take promotional pictures of Jackpot Winners and complete photo release forms
- Comply with all health and safety standards
- Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis
- Ensure that Superior Guest Service levels are met according to Standard Operating Procedures
- Other job-related duties as assigned
Requirements
- Must possess excellent customer service skills
- Must have basic computer skills
- Ability to understand and comply with all departmental and Company rules, regulations, policies and procedures
- Ability to maintain confidentiality of sensitive information
- High school diploma or equivalent required
- Prior customer service experience