Director of Hotel Operations

Introduction

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Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for directing the overall operations and staff of the Hotel; functions as a strategic
  leader of the hotel with responsibility for all aspects of the operation.
• Develops, implements and manages operational goals and monitors achievements of
  performance and profit objectives.
• Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs,
  meeting staffing objectives and achieving guest satisfaction.
• Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to
  departmental budget initiatives. Reports budget concerns / deviations to the VP of Hospitality.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in
  accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as
  they arise.
• Responsible for the overall achievement of department customer service goals.
• Makes final decisions pertaining to hotel policies and services, and resolve occupants’ complaints
  while supporting all customer service programs.
• Works closely with Marketing to drive occupancy and maximized revenue for all Hotel operations.
• Makes final decisions for financial activities of Hotel such as setting room rates and
  policies/procedures.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility
  and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

EDUCATION AMD EXPERIENCE

• Must be at least 21 years of age
• Bachelor's degree (B. A.) from four-year college or university; or five to ten years related experience
• and/or training; or equivalent combination of education and experience.
• Minimum of five years’ experience in hotel management.
• Must be proficient in Microsoft applications (Excel, Access, and Word) and in hotel software.
• Ability to make decisions with only general policies and procedures available for guidance.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers,
• clients, and other employees of the organization.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodation may be made to enable
individuals with disabilities to perform the essential functions.

The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities
required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and
occasionally lift and/or move up to 30 pounds, and must have the ability to push, pull, reach, bend, twist, stoop,
stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodation may be made to enable individuals
with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.
Employees could be exposed to an environment containing unrestricted secondhand tobacco smoke.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions