Sports Book Representative

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
• Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.
• Write Sports tickets in an accurate and timely manner.
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.
• Explain wagering rules, including betting lines and odds, and procedures to guests.
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service.  Offer information on activities, etc., and direct guests for further information as necessary.
• Create and enter player tracking cards.
• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Perform other job-related duties as requested.

BRING US YOUR BEST.

MINIMUM REQUIREMENTS:

• Minimum six (6) months of cash-handling experience
• High school diploma or equivalent GED
• Effectively communicate in English, both oral and written forms
• Must be at least 21 years old.

PREFERRED:

• Previous experience in race and sportsbook
• Previous experience in a similar resort environment
• Bilingual, with English as primary or secondary language

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Proof of eligibility to work in the United States
• WV Lottery & Racing License

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to work as a part of a team in a high-stress and high-volume environment
• Ability to work in and adapt to a dynamic and frequently changing environment
• Ability to adhere to and execute established department policies and procedures
• Working knowledge of sports
• Proficient cash-handling skills
• Ability to work under pressure while being able to pay attention to details
• Basic math skills – calculate winnings based on odds
• Basic computer skills
• Excellent customer service skills
• Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards
• Must be able to communicate effectively in English, both oral and written forms

WORKING CONDITIONS:

• Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, lights, and stress related to servicing customers in a high pressure and fast paced environment
• Moderate to high noise levels
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
• Varied shifts, including weekends, holidays, and during peak sporting events.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer