What are the responsibilities and job description for the Customer Service Representative position at Hollywood Burbank Jet Center?
Company Description
Hollywood Burbank Jet Center (KBUR) offers a premier Fixed Base Operator (FBO) experience, situated approximately 30 minutes from downtown Los Angeles, Hollywood, and Beverly Hills. It serves as an excellent alternative to busier airports like LAX and KVNY, providing five acres of ramp space, two security gates, and a private ramp and parking lot for passenger discretion. Operating 24/7, the facility offers Sustainable Aviation Fuel and proudly holds 4AIR carbon-neutral certification. Hollywood Burbank Jet Center is dedicated to providing exceptional service and a seamless experience for its customers.
Role Description
We are seeking a full-time Customer Service Representative to join our team in Burbank, CA. This is an on-site role, where you will engage with clients to provide exceptional support and ensure a positive customer experience. Responsibilities include addressing customer needs, handling inquiries, resolving concerns, and supporting day-to-day operations to ensure a smooth and professional experience for all guests and aircraft owners.
Qualifications
- Strong skills in Customer Service, Customer Support, and delivering excellent Customer Satisfaction
- Experience in enhancing Customer Experience and ensuring exceptional customer interactions
- Ability to effectively communicate and demonstrate excellent interpersonal skills
- Proficient problem-solving abilities and an approachable demeanor
- Detail-oriented with strong organizational skills
- Ability to work flexible hours, including weekends and holidays
- Previous experience in the aviation or hospitality sector is a plus