Receptionist/Scheduler

Job Overview
We are seeking a dynamic and organized Receptionist/Scheduler to join our team! This vital role combines front desk management, appointment scheduling, and administrative support to ensure smooth daily operations. The ideal candidate will be energetic, detail-oriented, and possess excellent communication skills. As the first point of contact for visitors and callers, you will create a welcoming environment while efficiently managing schedules and administrative tasks. This position offers an exciting opportunity to contribute to a professional, fast-paced surgery center setting where your organizational talents shine.

Responsibilities

• Greet visitors warmly and professionally, ensuring they feel welcomed and attended to promptly.
• Manage multi-line phone system with courteous phone etiquette, directing calls accurately and efficiently.
• Schedule surgical appointments and coordinate calendars using SIS EMR system and Microsoft Office tools, maintaining up-to-date records.
• Assist with obtaining case authorizations from insurance payors by either payor portal, phone, and by contacting surgeons' offices for assistance.
• Handle data entry, filing, and document proofreading to support office operations with precision.
• Provide exceptional customer service by addressing inquiries, supporting vendors or patients, and offering support when needed.
• Maintain organized records through filing systems, manage incoming correspondence, and ensure timely follow-up on administrative tasks.

Qualifications

• Proven experience in front desk reception or office administration with strong organizational skills. Preferably in a medical environment - hospital, surgery center, private practice.
• Excellent computer literacy including proficiency in Microsoft Office (Word, Excel), and data entry.
• Bilingual abilities are highly desirable to serve diverse client needs effectively.
• Strong phone etiquette skills with experience managing multi-line phone system.
• Previous clerical or administrative experience demonstrating attention to detail and proofreading skills.
• Ability to manage time efficiently, prioritize tasks effectively, and handle multiple responsibilities simultaneously.

Pay: $22.36 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Surgery Center hours are Monday - Friday, 06:00am - 4:30pm. Receptionist will have a rotating schedule with other admin staff. Must be able to arrive promptly for patient registration (pre-op appointments prior to surgery). Shift can be 05:30am - 2pm or 07:30am - 4pm. This rotation is non-negotiable.

Experience:

• Medical office: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $22 - $25