What are the responsibilities and job description for the Customer Operations Specialist position at Holly's Custom Print?
About the Company
We are a leading manufacturer of custom printed pizza boxes, dedicated to delivering high-quality, branded packaging solutions to our customers. From design to delivery, we take pride in providing exceptional service and products that support our customers’ businesses.
Position Summary
The Customer Operations Specialist plays a critical role in ensuring a seamless customer experience from order entry, invoicing, to final delivery. This position requires strong problem-solving abilities, a commitment to doing what’s right (even when it’s not the easiest option), and a high level of accountability. You will work closely with our sales, production, and shipping teams to ensure accuracy and efficiency throughout the order fulfillment process.
Key Responsibilities
Accurately process incoming customer orders, ensuring all specifications and details are complete and correct.
Prepare and issue invoices in a timely manner, verifying accuracy against orders and deliveries.
Monitor order progress through production and delivery, proactively communicating updates to customers as needed.
Maintain accurate records of orders, invoices, and customer communications.
Identify and address potential process improvements to enhance efficiency and customer satisfaction.
Support the team with inquiries related to orders and invoicing.
Interdepartmental Communication & Collaboration
This role requires strong communication and collaboration across multiple departments within Holly’s Custom Print Company. The successful candidate must effectively coordinate with Production, Quality, Scheduling, Sales, and Shipping to ensure accurate and timely fulfillment of customer needs.
What This Requires (People Skills):
- Professional assertiveness, comfortable following up, asking questions, and pushing for clarity when needed
- Adaptability in communication style depending on the audience (e.g., production floor vs. office staff)
- Conflict resolution skills to navigate differing priorities while keeping a team-focused approach
- Positive, solutions-oriented mindset when addressing challenges or delays
- Accountability and ownership—taking initiative to ensure issues are followed through to resolution
- Strong sense of teamwork, with a willingness to support others and step in where needed
Qualifications
1 year experience in order processing, invoicing, or a similar administrative role (preferably in manufacturing or print/packaging industries).
Strong problem-solving skills with the ability to analyze situations, identify solutions, and take decisive action.
Demonstrated integrity; consistently prioritizes doing what is right for the customer and the company over short-term ease.
High level of accountability; takes ownership of tasks and follows through to completion.
Excellent attention to detail and organizational skills.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite and experience with QuickBooks are highly preferred.
Experience:
- Data entry: 1 year (Preferred)
- QuickBooks: 1 year (Preferred)
Schedule:
- Day shift
- Monday to Friday
Ability to Commute:
- Hebron, OH 43025 (Required)
Work Location: In person
Pay: $17.00 - $19.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) 5% Match
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $17 - $19