Member Relations

HOLLY LAKE RANCH ASSOCIATION (HLRA)
JOB DESCRIPTION

TITLE: Member Relations -Front Desk

DEPARTMENT: Administration

REPORTS TO: Business Office Manager

SUPERVISES: None

CLASSIFICATION: Regular, Full-time

FLSA STATUS: Non-Exempt

WC JOB CODE: (HR completes)

CREATION DATE: 12-13-2022

SUMMARY:

Member Relations/ Receptionist provides administrative support to the Business Office Manager and serves as initial contact for all property owners, visitors, and guests whether in person or via phone, relaying messages and greeting members and guests

DUTIES AND RESPONSIBILITIES:

NOTE: Some descriptions may have more specific duties and/or goals and objectives attached to this form. Such attachments normally reflect unique aspects of specific locations, shifts, departments, etc.

Open the front office and prepares to receive members and guests. a. Prepare coffee b. Opens the POS c. Check drop box (morning and afternoon)

Receives and posts payments of property owner dues, fees, and fines

Maintains the seasonal appearance of the offices and Lobby

Receives and process Pro shop deposits

Responsible for new homeowner packets and orientations

Receives complaints and/or requests from property owners, contractors, vendors, etc., and resolves them or refers them to the proper person for resolution.

Keep all forms printed and organized for the front office staff.

Completes new homeowner packets and orientations

Responsible for calendar of events, building rentals and scheduling community events

Serves as a liaison with different service vendors

Responsible for all incoming calls and ensuring all visitors are properly received.

Receives and distributes mail accordingly

Schedules Flu/Covid Shots for homeowners.

Responsible for issuing and maintaining RFID cards and access cards, posted to members’ accounts and forwarded to Security.

Interprets, applies, and adheres to HLRA policies and procedures in a consistent and professional manner.

Performs other duties as assigned.

Coordinate special scheduling of annual events to include, but not limited to; mammograms, flu shots, dumpster day, paper shredding, etc.…

Works with the BOM to organize the Employee Thanksgiving meal and Christmas Party

POSITION REQUIREMENTS, KNOWLEDGE, SKILLS & ABILITIES:

NOTE: These requirements represent minimum levels in order to perform the job on a

satisfactory basis. Candidates must have the ability to satisfactorily perform the essential

functions of the job.

1. High level of computer proficiency, 10-key by touch, and other office equipment skills.

Proficient working knowledge and ability to use various office software including, but not limited to, Microsoft Word and Excel. Basic internet skills.

2. Good verbal and written communication skills. Ability to speak, read and write proficiently in English. Ability to speak clearly and be understood in face-to-face interactions; to articulate with accuracy on the telephone and through e-mail. Excellent listening skills.

3. Excellent customer service and interpersonal skills.

4. Good organizational skills and attention to detail, ability to multi-task, and manage a variety of tasks.

5. Minimum of five (5) years of office administration experience in a comparable position.

6. Ability to maintain confidentiality.

7. Ability to exercise independent thinking and initiative.

WORKING CONDITIONS AND PHYSICAL EFFORT REQUIRED:

NOTE: These requirements represent minimum levels to perform the essential functions of the

job.

1. Works indoors in a normal office environment majority of the time.

2. No or very limited physical effort is required. Ability to use up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to move objects.

3. Ability to grasp, push, pull, carry, or otherwise manipulate objects; ability to perform tasks requiring action of muscles or groups of muscles and foot and/or hand-eye coordination.

4. Requires some physical agility for doing the majority of assigned work, including but not limited to bending for items below or reaching for items above the individual, crawling under desks, stooping, and climbing step stools or ladders.

HOLLY LAKE RANCH ASSOCIATION (HLRA)
JOB DESCRIPTION

The purpose of HLRA's job descriptions is to describe the basic function, major duties and responsibilities, and

essential skill requirements of each job so that employees can be aware of and understand what is expected of them.

The descriptions also provide information useful for recruiting, training, and performance appraisal. This document

does not create an employment contract nor modifies the at-will employment status of all employees.

A job description is not meant to inhibit employee creativity or innovation. The description will be revised as job

responsibilities change materially.

I acknowledge that I have read this job description and that any questions or concerns have been asked and answered to my satisfaction. I acknowledge that I can perform all of the essential functions of this job. I acknowledge that I thoroughly understand the requirements of this job.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule
• On-the-job training

Experience:

• administration: 2 years (Preferred)

Work Location: In person

Salary : $14 - $16