What are the responsibilities and job description for the Front Office Administrator position at Holly Acres Marine & RV?
Office Administrator / Front Office
Location: Woodbridge, VA
About Holly Acres
Holly Acres is a long-standing boat and RV dealership and service organization serving the Washington, DC and Northern Virginia area. Our Woodbridge campus includes a full-service dealership with parts, storage, and service, as well as our nearby marina operation on the Occoquan River. We represent leading brands and support customers across Yamaha jet boats, outboards, inboards, sterndrives, and a wide mix of RVs. We are a small business with real ownership of your work and steady, year-round operations.
Why You Will Like Working Here
Tight-knit team with direct access to decision makers
Varied work across marine and RV customers
Training and professional development opportunities
Stable customer base built over decades
The Role
You will be the first point of contact for customers in our showroom and by phone. You will coordinate service appointments and customer check-in and check-out, support parts sales at the counter, process invoices and payments, and keep front office operations organized and accurate. You will work closely with the Service and Parts teams to deliver an efficient and friendly customer experience.
Key Responsibilities
• Greet customers, answer phones, and route inquiries promptly
• Schedule service appointments, create and close repair orders, and update customers on status
• Process payments, deposits, and refunds while following cash handling procedures
• Support parts counter operations including lookups, quotes, special orders, and POS transactions
• Prepare, scan, and file documents including work orders, estimates, titles, and registration paperwork for boats, trailers, and RVs
• Maintain front office supplies and keep the lobby clean and organized
• Coordinate with technicians and service advisors to ensure accurate notes and timely pickups
• Assist with basic marketing tasks such as posting inventory updates or sending appointment reminders
What You Will Bring
• Experience in an office or dealership environment; marine, RV, powersports, or automotive experience is a plus
• Comfortable with point-of-sale systems and basic accounting workflows such as invoicing and daily reconciliation
• Proficiency with Microsoft 365 or Google Workspace and the ability to learn DMS and manufacturer portals
• Strong communication, organization, and follow-through
• Professional customer service and problem solving under time pressure
• Valid driver license
• Ability to stand for extended periods and lift up to 25 lbs
Schedule
Full-time, Tuesday to Saturday. Additional seasonal hours may be available.
Compensation and Perks
• Competitive pay based on experience
• Training and certification support
• Stable, year-round workload with opportunities to grow responsibilities
(Details discussed during interviews.)
How to Apply
Send a direct message or apply directly with your resume and a brief introduction. Please include any relevant office software experience, dealership or marina background, and a short note about the systems you have used most.
Holly Acres is an equal opportunity employer. We welcome experienced office administrators and front desk professionals from marine, RV, powersports, automotive, and related industries who are ready to support a busy service and sales operation.