Workstation Technician

Hollstadt Overview

Hollstadt Consulting is a management and technology consulting firm dedicated to placing professionals at engagements where they will excel. When you work with us, you'll work with a refreshingly real company led and staffed by seasoned experts who are also down-to-earth, good people. We're committed to treating you with respect and helping you achieve your career aspirations.

Since 1990, Hollstadt has been a trusted partner to more than 150 domestic and global companies and has successfully completed over 3,000 projects. Our continued growth has created challenging and rewarding opportunities for accomplished IT and Business Consultants. Hollstadt Consulting is an equal opportunity employer including disability/veteran.

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Role: Workstation Technician

Contract: 1 year

Location: Rochester, MN

Rate: $20.12/hour W2

Job Summary:

Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.

Job Responsibilities:

• Ensure equipment is labeled according to company specifications.
• Researches, verifies, and documents device specifications according to purchase order and company standards.
• Works in conjunction with service and business units to relocate equipment as requested by departments.
• Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
• Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.)
• Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.
• Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
• Collaborate with other IT Infrastructure areas to manage parts inventory.
• Evaluates and processes equipment according to IT Security policy and guidelines.
• May require overtime and on-call participation.

Skills:

Required Skills & Experience:

• Highschool Diploma Required
• Two (2) years of customer service experience.
• Candidates will possess good organizational skills as well as good written and oral communication skills.
• Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work as a collaborative team member.
• Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations.
• Possess flexibility with workloads to accommodate special projects or requests and high priority orders.
• Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).
• Must be able to tolerate bending, stooping, kneeling, squatting, and working with his or her arms above shoulder level.
• Must be able to lift seventy-five pounds or more.
• Must be able to distinguish colors.

Education/ Preferred Skills:

• Highschool Diploma Required
• 2 years of customer service experience supporting computers or associates degree or 2 years of technical school training in computers, technology, electronics or related field