Senior Desktop Engineer

Role: Senior Desktop Engineer

Location: Hybrid in Bloomington, MN – 3 days per week onsite

Time Commitment: 40 hours/week

End Date: December 31, 2026

Pay Rate: $53.46 - $59.40/hour W2, dependent on skills and qualifications

JOB SUMMARY

The client is seeking a highly skilled and service-oriented Senior Desktop Engineer to join our IT Client Services Team. The Senior Desktop Engineer is a key technical leader responsible for the design, implementation, and governance of the client's enterprise endpoint management platforms. This role requires deep expertise in Microsoft Intune, SCCM/MECM, and JAMF, with a strong focus on automation, compliance, and operational excellence. The ideal candidate will have 5–7 years of experience in enterprise desktop engineering and a proven ability to lead platform strategy, incident response, and cross-functional collaboration.

Job Duties

• Architect and manage enterprise-wide endpoint management platforms using Microsoft Intune, SCCM/MECM, and JAMF Pro.
• Develop and maintain task sequences in SCCM for OS deployment, application packaging, and patching.
• Create and deploy remediation scripts and proactive compliance policies in Intune.
• Lead the migration of Group Policy Objects (GPOs) to Cloud-based CSP policies to support modern management.
• Design and govern the software distribution platform, ensuring secure and efficient delivery of applications and updates.
• Keep current on relevant technologies and practices and collaborate with teams to adopt and upgrade services when appropriate.
• Be a thought leader within IT Infrastructure and Operations and partner closely with IT Infrastructure and Operations teams to ensure security, availability, performance, scalability, etc.

Governance & Operational Leadership

• Provide technical and operational governance across the desktop engineering environment.
• Lead incident response for endpoint-related issues, including escalation, communication, and root cause analysis.
• Assist and maintain desktop engineering roadmaps to ensure availability, resiliency, security, and performance.
• Collaborate with security, infrastructure, and support teams to align endpoint strategy with enterprise goals.
• Establish and deliver against the Security baselines and KPIs for patching, risk compliance, and endpoint hardening

Documentation & Knowledge Management

• Create and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs).
• Communicate platform changes and best practices to the Desktop Engineering and Support teams

Strategic Planning & Continuous Improvement

• Identify and implement process improvements to reduce complexity, cost, and incident volume.
• Evaluate and approve hardware standards, ensuring alignment with business needs and modern IT practices.
• Engage with third-party vendors for support, licensing, and maintenance renewals.
• Coordinate and lead multiple projects in a fast-paced, cross-functional environment.

COMPETENCIES

Senior Level Individual Contributor (SRIC) Competencies

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Decision Quality - Making good and timely decisions that keep the organization moving forward
• Resourcefulness - Securing and deploying resources effectively and efficiently
• Ensures Accountability - Consistently achieving results, even under challenging circumstances
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
• Persuades - Using compelling arguments to gain the support and commitment of others
• Courage - Stepping up to address difficult issues, saying what needs to be said
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations

MINIMUM REQUIREMENTS

• 5–7 years of experience in desktop engineering or endpoint management.
• Expert-level knowledge of:
• Microsoft Intune (Endpoint Manager)
• System Center Configuration Manager (SCCM/MECM)
• JAMF Pro for macOS management
• Strong scripting skills in PowerShell
• Experience with Windows Autopilot, Apple Business Manager, Azure AD Join, and Hybrid Join.
• Demonstrated experience in incident management, platform governance, and cross-team collaboration.
• ServiceNow or ITSM tool experience

DESIRABLE REQUIREMENTS

• Previous experience in the aviation or construction industry.
• Demonstrated experience soliciting and documenting user requirements.
• Demonstrated ability to analyze strategic business objectives and align those objectives with technologies and solutions.
• Knowledge of Project Management processes and methodologies.
• Microsoft Certified: Microsoft 365 Certified: Administrator Expert
• Experience in migrating from 100% on-prem architecture to Intune co-management and Azure AD join