Pet Cremation Services Family Service Associate

Position: Holloway Pet Cremation Services, located in Salisbury, MD.

Position Summary

The Family Service Associate for Holloway Pet Cremation Services meets with families who are making arrangements for their pets generally on an at-need basis, coordinates transfers pets from various locations, as well as creates memorials and keepsakes.

Job Type

• Full-time
• Monday - Friday, 8:30AM-4:30PM
• Occasional weekends and holidays as required
• Location – Salisbury, MD

Essential Duties

• Create lasting relationships with our community partners and families experiencing the loss of their pet.
• Providing outstanding customer service to our families, vet clinics and vendors
• Able to meet with families making arrangements extending empathy and care  Assuring documentation is accurate and complete
• Maintaining positive control of animals or cremated remains during the transfer process
• Demonstrating safety and courtesy, while driving company vehicles
• Able to handle and work with deceased pets
• Effectively manage multiple tasks and fluctuating demands
• Maintain general cleanliness of desk, work areas and vehicles
• Answer phones, prepare contracts, communicate service needs both in written and verbal manner
• Able to work a flexible schedule
• Follow set processes, schedules and directions for service needs both written and oral
• Possession of a valid driver’s license and be insurable under the company’s insurance provider
• Work efficiently, independently and manage time well
• Strong communication skills, both spoken and written
• Help other departments when needed
• All other duties as assigned.

Requirements

Education/Experience

• Associate degree or equivalent. Bachelor’s degree highly preferred.
• Previous marketing and sales experience preferred.
• 3-5 Years of customer service experience preferred.
• Ability to pass a background check and drug screen.
• 1-year experience in customer service or related position.
• Excellent customer service and communications skills.

Computer Skills

Demonstrated success in general computer competence including basic Word and potential to be trained on specific software for client information, billing and communication.

• Ability to interact with computer screen for up to eight hours at a time (visual acuity required).
• Must have manual dexterity for use of keyboard. Ability to remain stationary for periods of up to four hours.

Telephone Skills

• Experience with a multi-line telephone or ability to become proficient.
• Ability to communicate via phone, email and in person to resolve disputes, solve problems, etc.

Certification / License

• On-the-job training and certification will be provided in if applicant does not have an existing license.
• Current state-issued driver’s license.

Working Conditions

• Weekend availability may be required.
• Overtime as required.
• Extended periods at a desk or computer
• Ability to take regular breaks as work allows
• Bi-weekly on-call rotation (answering service dispatch calls only)

Knowledge, Skills and Abilities

• Analyze situations and take appropriate actions on changing conditions and situations
• Able to multi-task and establish priorities
• Able to communicate effectively and professionally
• Interact well with families, vet clinics and fellow employees
• Create positive work environment through knowledge, performance, attitude and teamwork
• Familiar with the basic operation of industrial equipment to include basic trouble-shooting skills
• Basic computer skills
• High level of compassion and integrity
• Detail oriented

Benefits - Full-time benefits may include:

• 401(k) with 3% Employer Safe Harbor Contribution
• Health and Dental Insurance with optional Vision Insurance Plan
• HSA Deposit Options
• Employer Provided Life Insurance Policy
• Profit Sharing Plan
• Participation in Performance Based Opportunity Bonus Plan
• Paid Time Off

Equal Opportunity Employer, M/F/D/V

Who we are. What we do.

Our family has been providing services on the Delmarva Peninsula for families that have entrusted us since 1883. Holloway Funeral Home vows to be the progressive and innovative leader in funeral and cremation services, on the Delmarva Peninsula. We will continue to be family-owned and operated and dedicated to the highest ethical standards while providing meaningful service to each family’s needs. Our commitment to assist families in their time of need is expressed in everything we do.

"That's the difference family makes".

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

• This role requires speaking with grieving families, often in emotional situations. What experience do you have that demonstrates your ability to remain compassionate and professional in those moments?
• This position requires daily use of computers, including data entry, email communication, and learning specialized software programs. Can you describe your level of comfort with technology and provide an example of software or tools you’ve used successfully in past roles?

Education:

• Associate (Preferred)

Work Location: In person

Salary : $23 - $26