What are the responsibilities and job description for the Billing Support Specialist position at Hollman, Inc. |?
Job Title: Billing Support Specialist
Job Summary
The Billing Support Specialist is responsible for managing all aspects of subcontractor and customer billing, accounts receivable, and payment tracking in a fast-paced construction manufacturing environment. This role ensures accurate, timely, and compliant billing and supports the finance team in maintaining strong cash flow and customer relationships. The ideal candidate has experience with construction or project-based billing, ERP systems, and progress payment workflows.
Key Responsibilities
- Prepare and issue customer invoices, including progress billing, milestone invoicing, and retainage calculations.
- Review contracts, purchase orders, and change orders to ensure billing accuracy.
- Generate, track, and manage lien waivers, statutory documents, and compliance forms for subcontractors.
- Maintain accounts receivable records, reconcile payments, and follow up on overdue invoices.
- Collaborate with Project Managers, Sales, and Operations to verify job completion, approved change orders, and billing milestones.
- Enter and manage billing transactions in the company’s ERP system.
- Respond to customer inquiries regarding invoices, payment status, and billing disputes.
- Assist in month-end closing, reporting, and reconciliation of accounts receivable.
- Support audit and compliance requirements for contracts, billing, and collections.
- Identify and recommend process improvements to streamline billing, collections, and reporting.
Preferred Qualifications
- Systems Knowledge: Experience with ERP systems (Infor SyteLine,) and construction billing platforms (GCPay, Textura) is highly desirable.
- Familiarity with construction contract terms, change orders, and project milestones.
- Strong understanding of progress billing, retainage, and lien waiver procedures.
- Proficient in Microsoft Office, particularly Excel.
- Excellent attention to detail and organizational skills.
- Strong communication skills, both written and verbal, with the ability to interact professionally with customers and internal teams.
Key Competencies
- Accuracy & attention to detail
- Problem-solving and analytical thinking
- Ability to work independently and manage multiple priorities
- Strong customer service orientation
- Confidentiality and integrity in handling financial information