Referral Coordinator

Job Summary

Holliston Pediatric Group, a community-based, family-oriented pediatric practice, is actively seeking a proactive and detail-oriented Referral Coordinator to join our compassionate and dedicated team. If you’re a caring, adaptable, and hardworking professional with a strong commitment to pediatric healthcare, we’d love to meet you!

In this vital role, you will serve as the primary point of contact for managing patient referrals, ensuring seamless communication between providers, insurance companies, and patients. Your expertise will help streamline the referral process, verify insurance coverage, and maintain accurate medical records, all while adhering to strict confidentiality policies. This position offers an exciting opportunity to contribute to patient care coordination and improve healthcare delivery efficiency.

Our referral coordinators are responsible for:

• Process Specialty Referrals: Manage referral work queues and compile/send required clinical documentation to specialists for upcoming appointments. You will also assist families in scheduling specialty appointments as needed.
• Coordinate Diagnostic Scheduling: Schedule EKGs and Ultrasounds, and work closely with providers to arrange daily urgent specialty appointments.
• Manage Patient Communications: Oversee the referral phone line and patient EMR communication to respond to requests and inquiries in a timely, professional manner.
• Maintain Accurate Systems: Keep specialty provider lists up to date and stay current with ongoing Electronic Medical Record (EMR) system updates.

Requirements & Qualifications

• Education: High School graduate or equivalent.
• Experience: Minimum of six months to one year of medical office experience (experience in patient registration is highly preferred). Knowledge of hospital and medical terminology is a plus.
• Technical Skills: General computer proficiency with accurate typing and data entry skills, alongside basic mathematical ability.
• Core Competencies: Strong ability to prioritize tasks, problem-solve, and multi-task independently in a busy environment without direct supervision.
• Interpersonal Skills: Exceptional customer service, telephone etiquette, and written/oral communication skills. A true team player who maintains a superior work ethic.
• Confidentiality: Demonstrated ability to handle highly sensitive, confidential information and strictly maintain patient privacy.
• Physical Demands: Ability to meet general physical requirements including bending, lifting, reaching, pulling, pushing, standing, and lifting up to 25 pounds.

Pay: From $20.00 per hour

Expected hours: 24.0 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Ability to Commute:

• Holliston, MA 01746 (Required)

Work Location: In person

Salary : $20