Director of Sales & Operations

Job Summary:

The Director of Sales and Operations is responsible for overseeing the day-to-day operations of the branch, including leading and managing the Operations Manager and Field Services Manager to ensure safe, efficient, and quality delivery of traffic control / asphalt & concrete repair services while strengthening client relationships, managing budgets, and guiding branch growth through targeted business development strategies, including identifying new customer opportunities, expanding key accounts, and supporting long-term revenue goals.

Key Responsibilities:

Client Relations & Business Development

• Develop and maintain strong local client relationships to drive repeat business and regional growth.
• Seek and attend networking events to grow the branch’s customer base and maintain strong industry relationships and presence within the community.
• Lead branch marketing and promotional initiatives to enhance brand visibility and attract new clients.
• Serve as a point of contact for key clients, addressing concerns and ensuring satisfaction.
• As needed, assist Operations Manager in developing bids, proposals, and pricing strategies for new and ongoing work.
• Prepare, formalize, and submit competitive bids and proposals in alignment with company standards and profitability goals.
• Negotiate pricing and terms while maintaining a strong understanding of market trends and competitive dynamics.
• Manage and negotiate local sourcing and vendor partnerships to optimize cost, quality, and delivery timelines.

Finances & Budgeting

• Own branch-level P&L and business planning ; monitor branch budgets, expenses, and profitability.
• Approve timesheets, job costing, and invoicing in coordination with Operations Manager and Traffic Control Supervisor.
• Oversee certified payroll processes to ensure accuracy, compliance, and timely submission.
• Monitor project profitability against estimates, implementing actions to ensure margin targets are met.
• Identify opportunities to improve efficiency and reduce costs without compromising safety or service.

Operations & Leadership

• Provide oversight and guidance to the Operations Manager and Field Services Manager to ensure crews are deployed safely, efficiently, and in compliance with regulations.
• Work with Operations Manager on scheduling, staffing, and resource allocation to meet project requirements.
• Manage subcontractor relationships to support project delivery, quality, and budget objectives.
• Foster a safety-first culture to protect the public and our employees, ensuring all standards, policies, and procedures are always followed.
• Conduct regular branch meetings to review performance and upcoming work.
• Lead branch safety initiatives, including regular meetings to audit, review issues and solutions, train, and conduct compliance monitoring.
• Conduct on-site visits and project assessments to ensure quality, safety, and customer satisfaction.
• Foster a positive work environment built on respect, clear communication, and teamwork.
• Support HR functions and employee support at the branch level including training, development, and performance management.

Compliance & Reporting

• Ensure all employees adhere to company, state, and federal safety regulations.
• Maintain accurate records of projects, incidents, and employee performance.
• Report branch performance, challenges, and opportunities to the Owner/President.
• Stay informed on local regulations and requirements to ensure compliance and operational readiness.

Required Qualifications

• 10 years of management experience, preferably in construction, utilities, or traffic control.
• Strong knowledge of OSHA, safety regulations, and construction industry practices.
• Excellent leadership, communication, and problem-solving skills.
• Strong business development and sales skills.
• Ability to mentor and guide staff while maintaining professionalism and a supportive, positive teamwork-oriented environment.
• Ability to manage budgets, schedules, and competing priorities.
• Valid driver’s license and clean driving record.

Preferred Qualifications

• Bachelor’s and/or Master’s degree from an accredited institution in Business, Construction Management, Civil Engineering, or a related field

• OSHA 10 and/or OSHA 30 Certification

• ATSSA Traffic Control Supervisor Certification

• Commercial Driver’s License