What are the responsibilities and job description for the Customer Service Representative position at Holley Performance?
Overview:
Holley Performance Brands is a leading designer, manufacturer, and distributor of high-performance automotive products. With a heritage dating back to 1903, Holley has become one of the most recognized names in the automotive aftermarket. The company specializes in parts that fuel the passion of car and truck enthusiasts, racers, and builders.
Key Responsibilities:
- Manage and process customer orders received via phone, email, and online platforms with accuracy and efficiency.
- Accurately enter customer orders into the internal order management systems
- Maintain customer contact records in our CRM (HubSpot)
- Research and respond to customer inquiries regarding product availability, order status, and service requests.
- Use RingCentral to handle inbound/outbound calls professionally, ensuring a positive customer experience.
- Route complex questions or concerns to the appropriate department for timely resolution.
- Maintain accurate records of customer interactions in HubSpot for tracking and follow-up.
- Collaborate with team members to ensure smooth communication and consistent service delivery.
- Provide backup support to fellow Customer Service Representatives as needed.
- Perform light administrative support (digital filing, document updates, reporting).
- Other duties as assigned.
What You Bring:
- High school diploma or equivalent (required).
- 1–3 years of customer service or related experience, preferably in a call center, office, or sales support role.
- Experience with RingCentral and HubSpot CRM (preferred).
- Strong data entry and computer skills with a high degree of accuracy.
- Ability to multi-task and manage priorities in a fast-paced environment.
- Excellent communication skills, both verbal and written, with a professional and courteous phone manner.
- Strong keyboarding and organizational skills.
- Ability to work effectively both independently and as part of a team.
- Positive attitude, adaptability, and a strong work ethic with a “do what it takes” mindset.
Bonus Points For:
- Knowledge of Syteline a plus.
Why Holley Is a Great Place to Work
At Holley, we’re more than a performance parts company—we’re a community of enthusiasts, innovators, and problem-solvers. We offer a competitive benefits package and a culture that values both performance and people.
Benefits:
- Competitive medical, dental, and vision coverage starting day one.
- 401(k) with company match
- Paid time off and 9 paid holidays
- Employee Assistance Program (EAP)
- Company-paid life and short-term disability insurance
- Employee discounts on Holley Performance Brands products, events, and partnerships
- Education Assistance program
Holley is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any other legally protected status.