Patient Service Representative

Serves patients by greeting and assisting them, scheduling appointments, maintaining records and accounts, answering phone calls, faxing correspondence, etc.

A general Patient Service Specialist job description will include, but not limited to:

Administrative Duties (may include but not limited to):

• Reports to Office Manager
• Uses computer applications
• Answers and makes telephone calls
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties, answering patients' questions, maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Handles correspondence
• Observes all HIPAA/OSHA/CMS compliance standards
• All other duties as assigned by the Practice Manager or Medical Director/Owner

Patient Service Specialist Essential Job Functions:

Work Environment- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands- This is largely a sedentary role, however, some filing and inventory management is required. This would require the ability to move files or inventory, open filing cabinets, and bend, twist or stand as necessary.

• Must be able to lift up to 30lbs
• Must be able to remain in a stationary position 50% of the time.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Must be able to use hands/fingers to handle or feel, reach, etc. when operating office equipment

Knowledge:

Patient Service Specialist must have a knowledge of:

• Healthcare field and medical specialty
• Medical terminology
• Grammar, spelling, and punctuation
• Knowledge of EHR (preferably EPIC)

Skills:

• Exceptional customer service and phone etiquette
• Ability to maintain effective communication and organization to ensure timely patient flow
• Basic computer skills and office applications (Word, Excel, etc.)
• Ability to multitask and maintain professionalism

Education:

• High school diploma, some college preferred

Job Type: Full-time

Pay: $15.00 - $20.25 per hour

Expected hours: 36 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person

Salary : $15 - $20