What are the responsibilities and job description for the Business Operations Coordinator (General Surgery/Gastroenterology), full time, days position at Holland Hospital?
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The Business Operations Coordinator works under the direction of the Practice/Program Manager overseeing and assisting with the day-to-day operations of the Physician office. Assists the Practice/Program Manager with coordinating, implementing and evaluating current practices to promote high-quality, cost-effective care; ensures focus and emphasis on enhancing patient and staff satisfaction; performs other duties as assigned.
Employment Type: Full Time
Shift: 8am-4:30pm
Weekly Scheduled Hours: 40
Weekend Frequency: N/A
Qualifications:
- High school diploma/GED required
- Bachelors degree preferred
- 3-5 years medical office experience required
- Knowledge of medical office operations, billing practices, physician and clinical staff credentialing preferred
Human Resources Management:
- Participates in the development of a staffing plan and hiring of administrative and clinical support staff
- Oversees the employee appraisal system that assures optimal workforce capabilities, training needs, timely feedback and effectively addresses employee problems and concerns
- Serves as mentor and resources for administrative and clinical support staff.
- Ensures compliance with federal and state regulations by implementing and monitoring personnel policies and procedures to protect employees and the organization.
Scheduling/Staffing Support:
- Manages staff and physicians schedules for practices assigned.
- Assists in the scheduling template development to assure maximum productivity of physicians and staff.
- Participates in the onboarding of new staff and physicians.
- Provides requested physician support with special projects.
Operations:
- Oversees information systems needs to assure resources support and improve business processes.
- Prepares for and addresses requirements for accreditation and audits by establishing a system to monitor licensure, credentialing, and re-certification to ensure regulatory compliance and continuity of service.
- Collaborates with clinical and business staff in the development of policies, procedures, programs, protocols, and systems that will establish and improve the practice effectiveness and quality of patient care .
- Collaborates with hospital facilities staff to periodically evaluate facility capabilities in order to meet the ongoing operational needs of the organization.
- Serves as a site liaison with various Holland Hospital departments to insure smooth operational flow.
- Maintains competence in E-clinical works as a superuser.
Financial Management/Quality:
- Assists in the preparation of the budget including monitoring productivity, identifying and implementing cost improvement initiatives and variance reporting.
- Ensures that obligations to vendors and suppliers are met, establishes a system of checks and balances that minimize the risk of financial loss and ensure organizational integrity.
- Manages front office deposits and balancing.
- Runs monthly reports as requested which include registries, timesheets, provider update reports, facility visit reports.
Project Coordination:
- Provides energetic and enthusiastic project coordination.
- Establishes communication and project reporting mechanisms.
- Proactively engages customers to manage expectations and obtain satisfaction feedback.
- Facilitates project teams meetings and/or communicates with larger audiences.
Holland Hospital is an Equal Opportunity Employer, please see our EEO policy