What are the responsibilities and job description for the Patient Care Coordinator position at Holland Hearing Center?
We are seeking a reliable, detail-oriented Patient Care Coordinator to support our audiology team in delivering high-quality patient care.
Location: Two-Provider Audiology Practice
Schedule: Monday–Thursday, 8:00 AM – 5:00 PM | Friday, 8:00 AM – 12:00 PM
Benefits
- Medical and dental insurance
- Opportunities for growth and increased compensation based on performance
- Supportive, team-oriented work environment
- Stable, long-term position
Position Overview
We are seeking a friendly, organized, and detail-oriented Patient Care Coordinator to serve as the first point of contact for our patients. This role is responsible for managing front office operations, supporting patient scheduling, and ensuring a smooth and positive patient experience.
The Patient Care Coordinator plays a key role in maintaining an efficient workflow while providing excellent customer service in a fast-paced clinical environment.
Key Responsibilities
Patient Experience & Front Office Support
- Greet and check in patients in a professional and welcoming manner
- Manage patient check-out and ensure all necessary follow-up is completed
- Answer incoming calls and assist with scheduling appointments
- Provide clear communication to patients regarding appointments and services
Scheduling & Administrative Support
- Schedule and coordinate patient appointments efficiently
- Maintain accurate patient information, including demographics and insurance details
- Perform data entry and update electronic medical records
- Prepare and manage patient correspondence, including mailings, reminders, and follow-ups
Office Operations
- Process incoming and outgoing mail
- Maintain organized and up-to-date patient files
- Assist with daily office upkeep to ensure a clean and professional environment
- Support end-of-day procedures, including closing tasks and deposit preparation
Team & Practice Support
- Attend staff meetings and contribute to team communication
- Assist with general office tasks and workflow as needed
- Perform additional duties as assigned by the Owner or Practice Manager
Qualifications
- High school diploma or equivalent required
- 2 years of experience in a medical or administrative office preferred
- Experience with insurance verification or billing is a plus
- Strong organizational and multitasking skills
- Excellent communication and customer service skills
- Basic computer proficiency required
What We’re Looking For
- Provides a positive, patient-focused experience
- Highly organized with strong attention to detail
- Able to manage multiple tasks in a fast-paced environment
- Communicates clearly and professionally
- Works well both independently and as part of a team
Growth & Training
We are committed to developing our team. This position offers opportunities to expand responsibilities and grow within the practice.
Application Instructions
Please include a brief note on why you would be a good fit for this role when applying. We look forward to learning more about you and how you could contribute to our team and patient care.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $19 - $22