What are the responsibilities and job description for the Agent, Guest Services - Port Operations (Part-Time) - 2026 position at Holland America/Princess Alaska-Yukon Land...?
Description
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
Imagine having your own personal travel expert — someone who’s there to welcome you & help you make the most of every moment. That’s exactly what our Guest Service Representatives do. From the moment our guests arrive, our team is ready to answer questions, solve problems, and help them choose unforgettable excursions. We are local insiders, sharing the best of our backyard so our guests can create memories that last a lifetime.
Join a team that turns vacations into lifelong stories. Be the reason someone’s trip becomes unforgettable.
RESPONSIBILITIES
- Performs a variety of moderately difficult customer service tasks.
- Applies knowledge of Company products, services, and policies to evaluate customers' needs, provide information, and resolve complaints.
- Coordinate guest amenity requests, reservations, and special requests.
- Assist with luggage & unloading as well as assist guests with delayed luggage queries.
- Communicate, assist with queries, and coordinate on behalf of guests, employees, management, multiple departments, and third party vendors.
REQUIREMENTS
- One year of experience in positions involving customer service is preferred.
- Proficiency in computer business applications, with working knowledge of computerized reservation systems, is preferred.
- Must pass a pre-employment background check.
- Must be 18 years of age to reside in company housing where available.
- Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
- Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
KNOWLEDGE, SKILLS, & ABILITIES
- Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
- Ability to work in a fast-paced environment with multiple tasks and external influences.
- Ability to work independently with minimal supervision while achieving daily goals.
- Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
- Ability to bend, squat, and kneel as well as lift up to 55 lbs while demonstrating a safe technique.
- Ability to stand/walk/work on feet for a minimum of 8 hours per day.
Benefits
- Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
- Reward for Referral Program
- Experience – Of a lifetime!
- Rewards & Incentives
- Community Service
- Employee Activities
- Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
About Holland America/Princess Alaska-Yukon Land Operations
We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.
Our teams participate in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.
HAP is committed to a diverse, equitable, and inclusive work environment.
Our teams participate in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.
HAP is committed to a diverse, equitable, and inclusive work environment.
The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.