Vice President, Hotel Operations

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Holland America Line and Princess Cruises united as HAP-Alaska/Yukon Land Operations. We’re innovators in Alaska and Yukon tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, operating lodges and hotels, luxury motor coaches and the largest domed rail cars in the world. Our guests experience both luxury and adventure that is truly unmatched.

We’re looking for an amazing Vice President, Hotel Operations. This position has direct oversight and responsibility for the experience, operation, and results of the Westmark Hotels and Princess Lodges.

As the main day to day operational contact for the Director(s) of Hotel Operations, you’ll support and coach the Hotel General Manager teams in delivering guest vacation experience in line with Holland America and Princess brands, while maintaining a safe work environment. This position will collaboratively drive the hotel teams to foster an environment of guest centricity and high-quality consistent service delivery. This role will continuously analyze guest and team member feedback from all channels working closely with all areas of the business for continuous improvement. This position will be accountable for the performance of several F&B outlets and onsite revenue outlets. This position also has fiscal responsibilities to include developing the annual operating expense plan, monthly variance analysis plus maintain financial controls.

Here’s a summary of what Holland America Line and Princess is looking for in its Vice President, Hotel Operations. Is this you?

Responsibilities

• Ultimately responsible for ensuring that all hotel operations are carried out professionally, to brand standards, and the highest level of services while maintaining the financial impact of such decisions and operations.
• Acts as a senior leader to hotel teams. Must be dynamic, experienced, and motivated mentor to property General Managers and their management teams, as well as ensuring their hotels are continually in line with and carrying out the strategic goals and direction of the organization.
• Sets short-term and long-range goals in tandem with Executive Team and GM's to and and achieve each property’s defined performance metrics.
• Ensures responsible financial management of assigned hotels at all times. In partnership with leadership team, develop annual budgets to accurately forecast financial performance and to deliver financial results in accordance with those budgets.
• Drives guest satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of Brand and Company training programs and initiating corrective action as necessary.
• Critically analyzes all metrics (including but not limited to financial reports, Inspections, Financial Audits, Employee Surveys, Employee Turnover), assessing actual performance to defined benchmarks, identifying variances, and initiating corrective action.
• Works collaboratively with corporate support departments, and owners to build relationships and ensure effective, proactive communication with ownership representatives always.
• Ensures that all assigned assets are properly maintained and protected, and that life safety programs, RAAS Compliance, and OSHA standards and practices are being enforced and followed.
• Career development and coaching of upcoming senior hotel leaders
Provide guidance and direction over the strategic direction for the new concepts and experiences.

Requirements

• Bachelor’s degree in a related field from an accredited university/college or equivalent experience
• Minimum twelve (12) years of related experience in branded hotels is preferred
• Direct hotel Operations Management 5 years preferred
• Multi-property, multi-venue experience preferred
• Leadership Skills
• Strong P&L experience
• Excellent communicator
• Able to identify mark trends and adjust business strategy accordingly
• Coaching, mentoring and development
• Ask others for their ideas and opinion s while supporting team’s decisions

*Preferred hiring locations in Seattle or Alaska*

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Salary Range: $200,000.00 to $250,000.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/ .

Holland America Line and Princess is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Americans with Disabilities Act (ADA)

Holland America Line and Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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